Arizona Public Service - APS · 12 hours ago
IT Manager, Senior | IT Network Operations & Maintenance
Phoenix, AZ
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expArizona Public Service (APS) is committed to powering Arizona’s future with safe, reliable, and affordable energy. As the Senior Manager of IT Network Operations & Maintenance, you will lead the strategy and execution of resilient communication systems that support the operational continuity of the utility. The role involves overseeing enterprise network operations and fostering collaboration across teams to deliver innovative solutions.
Electrical DistributionEnergySustainability
No H1B
U.S. Citizen Only
Responsibilities
Lead Network Operations: Direct enterprise IP network engineering, security operations, and field services to maintain critical infrastructure
Ensure Reliability & Security: Oversee incident response and operational continuity for high-performance communication systems
Drive Modernization: Champion upgrades to communication platforms and infrastructure to meet future business needs
Manage Resources: Optimize budgets, staffing, and vendor partnerships for efficient and effective delivery
Foster Collaboration: Build a high-performance culture across leadership and union teams to achieve shared success
Direct a major segment of IT activities to support planning, project management, portfolio management, application development and support, operating systems, middleware, enterprise engineering, construction, network operations and support, database administration, and security
Provide leadership and direction for delivering IT support and services
Develop and retain a highly skilled IT team including leadership personnel and leadership back up
Create and sustain business/technical literacy and maintain clarity about values, visions, meaning and purpose
Participate in the identification and evaluation of changes and trends in technology and practices
Implement integrated plans and systems, and ensure consistency with technical and business architecture while meeting tactical objectives
Support business justification and assessment of cost and impact of technological changes
Oversee the development and implementation of budget and resources needed for cost effective operations
Ensure IT expenditures remain within approved budgets in support of business plans
Minimize short and long-term IT investment costs
Direct efforts to meet client expectations and maintain appropriate service level targets
Resolve design/engineering/operational issues and recommend and implement viable alternatives and solutions
Ensure architectural, business and regulatory requirements and standards are met
Ensure availability of application/operational systems and processes at a high level of performance and availability
Manage the development of business plans and resources to ensure operations continuity and to ensure the integrity of corporate data, proprietary information and related intellectual property through information security and access management
Oversee the management of contractor and vendor services and work relationships
May direct the design, development, engineering and construction of information and communication systems and networks
Manage major projects, tests and evaluation programs
Ensure integration, implementation, and operation of new and existing systems and enhancements, physical infrastructure, networks and hardware for voice/data/computation or capacity
May direct staff engaged in development and support of business applications, infrastructure operational systems, middleware, data services, and security for information and communication systems
May oversee the implementation and support of software infrastructure and systems
Qualification
Required
BS in Computer Science, Electrical Engineering or related degree
Eight (8) years of progressively responsible, related experience in areas of assignment, or an equivalent combination of relative education and work experience
Five (5) years previous supervisory experience and demonstrated effective leadership, project management, interpersonal and communications skills
Proven ability to lead complex technical and operational teams, including union-represented workforces
Strong knowledge of IP network engineering, security operations, and enterprise network management
Skilled in aligning technology investments with long-term business goals
Builds trust, embraces diverse perspectives, and drives shared success
Courageous in navigating risk, learning, and improving to design for tomorrow
Demonstrated ability to apply advanced techniques and guide others in application
Knowledge of production processing and support center activities
Knowledge of distributed and/or mainframe environments, network architecture, office product standards, applications, and web technology
Ability to manage major projects, tests and evaluation programs
Ability to ensure integration, implementation, and operation of new and existing systems and enhancements, physical infrastructure, networks and hardware for voice/data/computation or capacity
Ability to oversee the management of contractor and vendor services and work relationships
Ability to ensure architectural, business and regulatory requirements and standards are met
Ability to manage the development of business plans and resources to ensure operations continuity and to ensure the integrity of corporate data, proprietary information and related intellectual property through information security and access management
Ability to oversee the development and implementation of budget and resources needed for cost effective operations
Ability to minimize short and long-term IT investment costs
Ability to direct efforts to meet client expectations and maintain appropriate service level targets
Ability to resolve design/engineering/operational issues and recommend and implement viable alternatives and solutions
Ability to ensure availability of application/operational systems and processes at a high level of performance and availability
Ability to create and sustain business/technical literacy and maintain clarity about values, visions, meaning and purpose
Ability to participate in the identification and evaluation of changes and trends in technology and practices
Ability to implement integrated plans and systems, and ensure consistency with technical and business architecture while meeting tactical objectives
Ability to support business justification and assessment of cost and impact of technological changes
Preferred
Demonstrated ability to apply advanced techniques and guide others in application
Knowledge of production processing and support center activities preferred
Knowledge of distributed and/or mainframe environments, network architecture, office product standards, applications, and web technology
Company
Arizona Public Service - APS
APS is Arizona’s largest and longest serving electric utility, providing power for nearly 1.2 million customers in 11 of the state’s 15 counties.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.95BKey Investors
US Department of Energy
2025-01-08Debt Financing· $1.81B
2024-10-18Grant· $70M
2009-09-16Grant· $70.5M
Leadership Team
Juli West
Vice President Supply Chain, CPO
Monica Whiting
VP, Customer Experience and Chief Customer Officer
Recent News
Energy-Storage.News
2026-01-20
Arizona Daily Star
2026-01-16
Company data provided by crunchbase