Devo · 5 hours ago
IT Support Engineer (Contract)
Boston, MA
Contract
Onsite
Mid Level
3+ years expDevo is developing an agentic, workflow-native intelligence platform designed to operate across modern security, IT, and data environments. They are seeking a proactive and detail-oriented IT Support Engineer to join their Corporate IT team, focusing on the ongoing support and management of their IT infrastructure and SaaS applications.
AnalyticsBig DataCloud Data ServicesCyber SecurityInformation ServicesInformation Technology
Responsibilities
Provide technical support to global employees, resolving hardware, software, network, and SaaS issues while maintaining established SLAs
Administer a portfolio of SaaS-based business applications (e.g., Google Workspace, Atlassian, Slack), ensuring optimal performance, security, and user experience
Support and configure Apple macOS, iOS, Linux, and Windows clients with an elevated focus on endpoint security and MDM configuration (Kandji, VMware UEM)
Oversee IAM configurations to ensure secure and appropriate user access across all managed systems using Google Workspace and Okta as Identity Providers
Work closely with HR Operations for new-hire onboarding, including account provisioning, laptop deployment, and hardware upgrades
Manage incidents, requests, and changes within our ticketing system (JSM); identify and document technical problems and solutions
Maintain an up-to-date IT hardware inventory and CMDB, ensuring alignment with SOC 2 and PCI compliance objectives
Adhere to strict change control processes for all application updates and system modifications to minimize risk and maintain a stable environment
Liaise with vendors and service providers for troubleshooting, change management, and escalations
Qualification
Required
Minimum of 3–5 years of related experience in a technical service or application support role
Bachelor's or Associate's degree preferred
Proven experience administering Google Workspace, Atlassian products (Jira, JSM, Confluence), and other enterprise SaaS solutions
Experience managing and deploying MDM solutions (Kandji, VMWare UEM preferred) and familiarity with IAM concepts (Okta administration is a plus)
Proficiency in supporting macOS and Windows; efficiency in supporting Linux is highly preferred
ITIL, CompTIA A+, or equivalent certifications are a plus
This position may require up to 10% travel
Minimum of 4-days in-office
Must be local to commute to office in Boston, MA
Company
Devo
Devo is a cybersecurity company that provides cloud-native logging and security analytics for organizations.
201-500 employees
H1B Sponsorship
Devo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
EurazeoTCVGeorgian
2022-06-02Series F· $100M
2021-10-26Series E· $250M
2020-09-15Series D· $60M
Leadership Team
Daniel Moran
VP of Engineering
Recent News
Tech Funding News
2025-08-29
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2025-07-09
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