Oncourse Home Solutions · 16 hours ago
Representative - Provider Support
Naperville, IL
Full-time
Hybrid
New Grad, Entry Level
$20.02/hr - $27.64/hrOncourse Home Solutions is a trusted home protection provider serving nearly 2 million customers across 43 states. The Provider Support Representative will manage daily interactions with providers, handle service requests, and ensure efficient claim processing to support homeowners in need of urgent repairs.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Arranging with appropriate network and non-network providers to complete claims that cannot be automatically dispatched, processing provider inquiries, assisting with special handling claims, and service follow-up
Includes inbound and outbound calls, provider paperwork, provider profile maintenance, liaison with other teams, Workflow/Queue Management, and overflow Provider Support
Develop & nurture relationship with key vendors, customers, and members of our team
Engage daily with potential new leads and provide impeccable support to each individual
Document and track various activities/request in company systems
Follow all policy and procedures for daily task
Finding a provider to service claim when no in network provider is available
Answer incoming calls and makes outbound calls, as well as re-directing calls as required
Respond to email inquires
Interpret contract language as it relates to AWR enrollments, contracts, and agreements with providers
Data entry and update for provider profiles
Facilitate for emergency/urgent work orders to be completed by coordinating with both customer and contractor
Research contractors who are not currently under agreement and arrange one-time agreements to complete work orders
May negotiate with contractors to reach agreeable terms for unusual, inconvenient, or urgent work orders
Dispatch work orders following established guidelines
Answer inbound and places outbound calls; provides necessary follow-up
Generate requests using applicable forms and software
Proactively review the open claims by following up with contractors on open work orders
Respond promptly to emails from customers and other departments regarding the status of open claims
Prepare and respond to data requests and execute work orders, service orders, error reports, set-ups, etc. in various configurations such as Agent Desktop and CMS
Qualification
Required
High school diploma /GED, or equivalent experience
Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook)
Able to learn and maneuver different software systems used to perform daily jobs
Develop & nurture relationship with key vendors, customers, and members of our team
Engage daily with potential new leads and provide impeccable support to each individual
Document and track various activities/request in company systems
Follow all policy and procedures for daily task
Finding a provider to service claim when no in network provider is available
Answer incoming calls and makes outbound calls, as well as re-directing calls as required
Respond to email inquiries
Interpret contract language as it relates to AWR enrollments, contracts, and agreements with providers
Data entry and update for provider profiles
Facilitate for emergency/urgent work orders to be completed by coordinating with both customer and contractor
Research contractors who are not currently under agreement and arrange one-time agreements to complete work orders
May negotiate with contractors to reach agreeable terms for unusual, inconvenient, or urgent work orders
Dispatch work orders following established guidelines
Answer inbound and places outbound calls; provides necessary follow-up
Generate requests using applicable forms and software
Proactively review the open claims by following up with contractors on open work orders
Respond promptly to emails from customers and other departments regarding the status of open claims
Prepare and respond to data requests and execute work orders, service orders, error reports, set-ups, etc. in various configurations such as Agent Desktop and CMS
Benefits
Healthcare
Life insurance
Paid time off
Retirement
Commuter benefits
Education reimbursement
401(k) Plan with 4% Company Match
Generous Paid Time Off
Education Assistance Program
FSA/HSA Options
Employee Wellness
Vibrant Company Culture
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
Founded in 1992
501-1000 employees
H1B Sponsorship
Oncourse Home Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
Company data provided by crunchbase