Redwood Outdoors · 19 hours ago
Customer Support Expert
Kent, WA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrRedwood Outdoors is a fast-growing e-commerce company specializing in luxury Sauna and Cold Plunge products designed to bring the wellness benefits of heat and cold therapy to homes in the USA. The Customer Support Expert role requires personal accountability and reliability, focusing on providing product expertise, technical support, and ensuring a seamless delivery experience for customers.
Consumer GoodsE-CommerceFurnitureHome and GardenManufacturingRetail
Hiring Manager
Naia Schow
Responsibilities
Become an expert in our premium outdoor saunas and cold plunge tubs, helping customers understand the technical details and benefits of our luxury products. You will provide thorough information to guide customers from purchase to their first use
Offer top-tier support by troubleshooting customer issues and offering technical assistance related to product setup, operation, and maintenance
Coordinate closely with our warehouse, shipping partners, and product teams to ensure timely, efficient, and hassle-free delivery. Follow up with customers to confirm successful installation and satisfaction with their purchase
Approach challenging customer situations with a problem-solving mindset, providing quick and effective solutions that enhance customer satisfaction. You will become a key part of ensuring that every Redwood Outdoors customer has an exceptional experience
Prioritize your time effectively to respond quickly and thoroughly to customer needs. You'll be expected to work efficiently without sacrificing quality
Qualification
Required
Experience in customer support, tech help, retail, logistics—or simply a strong drive to learn and help customers—will set you up for success!
GED or High School Diploma
Excellent communication and relationship-building skills, with a focus on technical product information
Strong written and verbal communication skills – including comfort speaking on the phone
Comfortable learning and using software applications required for customer support
Regular and reliable attendance is an essential function of this position
Benefits
Comprehensive health benefits package including Regence medical, Delta Dental, VSP vision, life insurance coverage, and long-term disability - multiple plan options including fully paid plans by Redwood Outdoors-
401k with Company Match after 6 months of employment
$400 towards Learning and Development
FREE Sauna or Cold Plunge after 12 months of employment + 50% all accessories
$150 Desk stipend for upgrading your basic workstation
Fully stocked snacks
Paid time off, including vacation days, sick days, and all federal holidays
Company sponsored recreational clubs – Golf, Sauna, Outdoors and Fitness!
A dynamic and supportive work culture focused on teamwork and success
Company
Redwood Outdoors
Redwood Outdoors sells outdoor and indoor saunas, including barrel, cube, and panorama models sized for 2–8 people.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase