Major League Baseball (MLB) · 8 hours ago
Client Services Representative
St Louis, MO
Full-time
Onsite
Entry, Mid Level
$62K/yr - $67K/yr
2+ years expMajor League Baseball (MLB) is a historic sports league focused on delivering innovative fan experiences. The Client Services Representative will manage software configuration and provide support to clients, ensuring they maximize the use of Tickets.com products and features.
AssociationBaseballSportsSports Leagues and Teams
Responsibilities
Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
Software maintenance, report configuration and execution
Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
Train box office staff on ticketing software
Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
Consults with users and provides intellectual information regarding the ProVenue application
Performs systems tests, analysis, and configuration to ensure system is in excellent running order
Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
Provide ongoing client support to assigned client base
Advise client on how to best use ticketing system to meet their business needs
Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
All other duties as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
Minimum two (2) years of experience configuring ticketing software
Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
Remote evening and weekend availability, as required
Must be client service oriented
Excellent communication skills, both verbal & written
Detail oriented, organized, proven ability to follow up on tasks
Self-starter, able to prioritize and work independently with minimal supervision
Work effectively under pressure
Preferred
Box office experience preferred
Benefits
Competitive Benefits Package
Company 401K Contribution
Paid Time Off and Holidays
Paid Parental Leave
Access to Free Tickets to Baseball Games & MLB.TV
Discounts at MLB Store | MLBShop.com
Employee Assistance Programs (EAP)
Onsite/Online Training & Development Programs
Tuition Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Pet Insurance
Company
Major League Baseball (MLB)
Major League Baseball (MLB) is the most historic professional sports league in the United States and consists of 30 member clubs in the U.S.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
April Brown
SVP, Social Responsibility
John Skinner
Vice President
Recent News
Sports Business Journal
2026-01-22
Sports Business Journal
2026-01-17
Sports Business Journal
2026-01-16
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