Wade Trim · 1 day ago
IT Support Services Manager - #2861
Detroit, MI
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expWade Trim is committed to maximizing the value of infrastructure investments, and they are seeking an IT Support Services Manager to join their IT team in Detroit, Michigan. This role ensures adherence to IT Service Management best practices, drives continuous improvement, and fosters a culture of accountability and excellence.
Consulting
Responsibilities
Lead, mentor, and develop Service Desk staff to achieve performance goals and maintain high morale
Manage resource allocation, scheduling, and workload balancing to ensure timely resolution of incidents and requests
Oversee Incident, and Problem Management processes to meet SLAs and improve service quality
Implement and maintain ITIL-based processes for efficiency and compliance
Drive continuous improvement initiatives and change management activities
Ensure proper use of enterprise tools and platforms for troubleshooting and support
Collaborate with engineering and infrastructure teams to resolve complex technical issues
Monitor and analyze service desk metrics to identify trends and improve performance
Prepare regular reports for leadership on service levels, team productivity, and customer satisfaction
Act as the primary liaison between IT and business units for service-related matters
Communicate effectively with stakeholders to manage expectations and provide updates on critical incidents
Maintain a safe working environment
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
10+ years in a leadership experience with at least 5 years of experience in IT support roles
Strong knowledge of ITIL principles and ITSM frameworks
Proven experience managing large teams in a fast-paced environment
Benefits
Medical
Dental
Vision
Life insurance
Short and long-term disability coverage
Education reimbursement
401(k)
Performance bonuses
Employee stock program
Company
Wade Trim
Wade Trim is a civil engineering company providing consulting engineering, planning, and surveying services.
501-1000 employees
H1B Sponsorship
Wade Trim has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Andrew McCune
President, CEO and Chairman
Ralph Picano
Chief Financial Officer
Recent News
Help Net Security
2025-02-21
Crain's Detroit Business
2025-01-28
Company data provided by crunchbase