Digital Media & Streaming Support Coordinator jobs in United States
cer-icon
Apply on Employer Site
company-logo

Perfect Game · 17 hours ago

Digital Media & Streaming Support Coordinator

Perfect Game USA is seeking a detail-oriented and tech-savvy Digital Media & Platform Support Coordinator to manage video content clipping and social media distribution while providing first-level support for their app and streaming platforms. This role blends creative media production with technical troubleshooting to ensure a smooth experience for their audience across all digital channels.

BaseballOutdoorsSports
check
Diversity & Inclusion

Responsibilities

Clip, edit, and repurpose long-form video content into short-form clips optimized for social media platforms (Instagram, TikTok, X, YouTube Shorts, Facebook, etc.)
Upload, schedule, and publish content according to the content calendar
Write engaging captions, hashtags, and post descriptions aligned with brand voice
Ensure videos meet platform specifications (format, length, resolution, aspect ratio)
Organize and archive media assets for easy access and reuse
Monitor app and streaming service performance and identify issues proactively
Troubleshoot basic app, login, playback, and streaming issues for users
Serve as the first point of contact for customer support related to app and streaming problems
Document bugs, outages, and recurring issues and escalate to development or technical teams as needed
Assist with testing new features, updates, and releases across devices and platforms
Verify live streams, VOD uploads, and scheduled content are functioning correctly
Perform quality checks on video, audio, and playback across platforms
Track and report issues, resolutions, and content performance metrics
Collaborate with content, marketing, and technical teams to improve workflows

Qualification

Video editingSocial media familiarityTroubleshooting skillsStreaming platform knowledgeCustomer support experienceMulti-tasking abilityAttention to detailOrganizational skills

Required

Experience editing video clips from long-form content (Adobe Premiere, Final Cut, CapCut, DaVinci Resolve, or similar)
Familiarity with major social media platforms and posting tools
Basic understanding of streaming platforms, mobile apps, and digital video delivery
Strong troubleshooting and problem-solving skills
Excellent attention to detail and organizational skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Preferred

Experience supporting mobile apps or OTT/streaming services
Knowledge of analytics and performance tracking for social media or streaming content
Customer support or technical support experience
Familiarity with live streaming tools and platforms

Company

Perfect Game

twittertwittertwitter
company-logo
Perfect Game helps to promote the game of baseball by hosting quality amateur events.

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Adam Schmidt
Director, Regional Partnership Development
linkedin
leader-logo
Steve Banta
Video Production Partner
linkedin
Company data provided by crunchbase