Grow Therapy · 13 hours ago
Specialist I, Client Support
United States
Full-time
Remote
Entry Level
$50K/yr - $50K/yr
1+ years expGrow Therapy is on a mission to serve as the trusted partner for therapists and patients in accessing high-quality mental healthcare. As a Customer Support Specialist, you will advocate for clients and therapists, troubleshoot technical issues, and educate customers on the platform to enhance their experience.
Health CareMedicalMental HealthTherapeutics
Responsibilities
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat
Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy
Qualification
Required
Self-motivated, eager to learn, and comfortable with ambiguity / asynchronous communication
Love problem solving; naturally curious, especially about health tech
Work ethic defined by kindness and empathy, prioritizing Customer Experience over everything else
Successful working independently and remotely, adapting well to changing priorities and customer needs
Comfortable meeting quantitative metrics, including the number of conversations worked on per day
Thrive working at a fast-paced startup and excited about contributing to the startup's growth
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat
Dig deep into problems to help identify root causes and work with Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to Clients and Therapists
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported
Preferred
Track record of at least one year of successful customer-facing professional experience
Knowledge around how Insurances and Coverage works in the US Healthcare industry
Basic programming or engineering skills and/or interest
Education / training / certification in a business- or technology-related field
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Company
Grow Therapy
Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$178MKey Investors
Sequoia CapitalSignalFireVillage Global
2024-04-08Series C· $88M
2022-09-29Series B· $45M
2022-09-29Debt Financing· $30M
Leadership Team
Jake Cooper
CEO & Co-Founder
Alan Ni
Co-Founder and CTO
Recent News
Crain's New York Business
2025-11-11
Behavioral Health Business
2025-11-01
Company data provided by crunchbase