KeyBank · 12 hours ago
Lead Teller
Mill Creek, WA
Full-time
Onsite
Mid Level
$18.75/hr - $25/hr
3+ years expKeyBank is committed to helping clients move forward in their financial journey. As a Lead Teller, you will be a trusted advisor, resolving client servicing issues and enhancing relationships by providing quality service. You will also manage day-to-day teller operations and coach other tellers to ensure effective client experiences.
Banking
Responsibilities
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting
Acts as a resource to identify and resolve more complex client servicing issues
Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker
Assists clients in achieving their financial goals and objectives through the use of financial wellness tools
Attends and participates in in-person morning huddles and end-of-day debriefs
Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines
Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures
Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings
Supports the Branch Manager in onboarding and training new Tellers to the team
Work on Saturdays as directed by management
Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Qualification
Required
High School Diploma, GED, or equivalent business experience
Minimum of 3 years of demonstrated superior client relationship skills
Minimum of 3 years of experience in cash handling
Working knowledge of PC with Windows based applications and calculator
Demonstrated ability to lead, motivate, and foster teamwork
Demonstrated organizational skills while managing multiple tasks
Preferred
Notary License
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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