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BRMi · 16 hours ago

Member Communication Orchestration Analyst

Winchester City County, VA

Full-time

Hybrid

New Grad, Entry Level

$70K/yr - $80K/yr

BRMi is seeking a Member Communication Orchestration Analyst to support the development and execution of targeting strategies and marketing campaigns. The role involves managing campaign operations, optimizing member communications, and collaborating with cross-functional teams to enhance member experience and achieve business outcomes.

ConsultingInformation ServicesProfessional ServicesSoftware

Comp. & Benefits

No H1B

Responsibilities

Support the development and execution of Next Best Action strategies using Pega Customer Decision Hub (CDH)

Translate marketing requirements into CDH interaction strategies, targeting criteria, and personalization logic

Assist with coordinating and optimizing member communications across inbound and outbound channels

Create and refine user stories and documentation to support next best action implementations

Run simulations and perform basic analysis of decisioning results to evaluate performance and business impact

Troubleshoot routine Pega CDH issues and collaborate with technical teams to resolve integration or data concerns

Manage multiple marketing tasks and deliverables to ensure timely execution of initiatives

Perform other duties as assigned

Qualification

Pega CDHSalesforce Marketing CloudSQLData analysisCommunication skills

Required

Working knowledge of Pega CDH, Salesforce Marketing Cloud, or similar ESP/decisioning technology platforms

Experience collaborating with cross functional technical and business teams

Ability to quickly learn new concepts, tools, and technologies related to marketing decisioning and analytics

Familiarity with marketing campaign processes, data analysis, and lifecycle management

Experience with analytics tools or data platforms (e.g., SQL, Databricks, Tableau, Power BI)

Strong analytical, problem solving, and communication skills

Bachelor's degree in Marketing, Business, or equivalent experience

BRMi will not sponsor applicants for work visas for this position

This is a W2 opportunity only

Benefits

Comprehensive Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Employer-Paid Short-Term and Long-Term Disability Insurance

401(k)

Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays

Educational Assistance

Company

BRMi

Battle Resource Management, Inc. is a professional services, technology and change management consulting firm.

Founded in 2004

Chevy Chase, Maryland, USA

51-200 employees

http://brmi.com/

Funding

Current Stage

Growth Stage

Leadership Team

Mike Battle

Founder, President and CEO

Company data provided by crunchbase