Ramp · 1 day ago
Enterprise Customer Activation Manager | Bill Pay & Procurement
New York, NY (HQ)
Full-time
Hybrid
Senior Level
$115K/yr - $212K/yr
5+ years expRamp is a financial operations platform that aims to revolutionize how finance teams operate using AI. The Enterprise Customer Activation Manager will ensure that Ramp’s upmarket customers effectively implement and utilize the company's Bill Pay and Procurement products to drive efficiency and compliance.
FinanceFinancial ServicesFinTech
Responsibilities
Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions
Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
Provide structured feedback and insights to Product to inform roadmap prioritization
Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach
Qualification
Required
5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
Excellent verbal and written communication skills, including the ability to explain complex workflows simply
Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
Demonstrated ability to quickly learn a product deeply and articulate the 'why' behind product decisions
Strong record of meeting or exceeding performance metrics in previous roles
Ability to anticipate customer needs and position product capabilities proactively
Comfort operating in a fast-paced, high-growth environment with evolving processes
Preferred
Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
Background in financial services, Fintech, or SaaS implementations
Experience at a high-growth startup
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
2026-01-20
2026-01-16
2026-01-16
Company data provided by crunchbase