Blu Omega · 14 hours ago
Junior ServiceNow Business Analyst
Blu Omega is seeking a Jr. ServiceNow Business Analyst to join a dynamic team on a remote basis. The BA will serve as a liaison between business stakeholders and the contracted teams, responsible for gathering and analyzing business requirements and supporting project delivery.
Responsibilities
The ServiceNow Business Analyst (BA) shall serve as a liaison between business stakeholders, the contracted the Epic Team, and contracted O&M team
The BA will be responsible for gathering, analyzing, documenting, validating business and functional requirements, Quality Assurance/internal testing, communications, and training associated with GetHelp ESM epics
Qualification
Required
1-2 years of experience as a business analyst for any system AND is a current ServiceNow Certified System Administrator (CSA); OR
1-2 year of experience as a ServiceNow BA
Demonstrated experience in working in the ServiceNow platform in ITAM, specifically SAM & HAM
Strong communication skills with both technical and non-technical audiences
Eliciting, analyzing, and documenting business and functional requirements for ServiceNow
Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming
Facilitating requirements gathering sessions to create user stories
Experience creating functional specifications, wireframes, process maps, and supporting UAT
Ability to translate business requirements into ServiceNow configuration and development needs
Working in a Waterfall and/or Agile/Scrum environment and support project delivery
Developing training materials and providing training
Bachelor's Degree
US Citizenship and the ability to hold a Public Trust or Secret Clearance
Benefits
Health Insurance
401K w/ match
Paid Time Off