LaSalle Network · 3 days ago
Senior Leadership Development Consultant, Call Center Services
Greater Chicago Area
Full-time
Hybrid
Senior Level
$120K/yr - $150K/yr
7+ years expLaSalle Network is hiring on behalf of a boutique contact center consulting firm that partners with organizations across industries to develop strong leaders, strengthen service cultures, and deliver measurable performance improvement. The Senior Leadership Development Consultant will be responsible for delivering high-impact training, coaching, and consulting to client organizations, focusing on enhancing leadership capabilities and driving improvements in service quality and operational performance.
Human ResourcesRecruiting
Hiring Manager
Rachel Holmes
Responsibilities
Deliver interactive, results-driven leadership and service training programs grounded in validated learning methodologies
Facilitate engaging learning experiences for leaders and frontline teams in virtual, hybrid, and in-person environments
Customize content and facilitation style to meet the needs of different industries, organizational cultures, and operational contexts
Ensure training translates into real-world application, behavior change, and measurable performance improvement
Stay current on adult learning principles, leadership development trends, and emerging learning technologies
Coach leaders, managers, and high-potential individuals using a structured and proven coaching framework
Partner with clients to define performance objectives and support leaders in achieving meaningful, measurable outcomes
Provide ongoing feedback, accountability, and guidance to support sustained leadership effectiveness
Advise clients on change management, performance measurement, and leadership development strategies
Collaborate with clients to align leadership behaviors, coaching practices, and performance metrics
Support initiatives that improve employee engagement, customer experience, and operational results
Manage multiple client engagements simultaneously while remaining adaptable to shifting priorities
Maintain a strong focus on driving business outcomes, not just delivering training
Help clients connect leadership development initiatives to KPIs, service metrics, and operational goals
Analyze performance data and translate insights into clear, actionable recommendations
Continuously refine delivery and consulting approaches to maximize client value and impact
Leverage learning technologies such as e-learning platforms, LMS tools, and virtual facilitation systems
Qualification
Required
Bachelor's degree in Education, Organizational Development, Business, or a related field
7+ years of experience of leadership consulting experience
Proven experience consulting call center or service-based operational environments required
Extensive experience delivering leadership and service training in both virtual and in-person settings
Proven success coaching leaders and individuals toward measurable performance improvement
Strong expertise applying and teaching a structured, validated coaching model
Proficiency with learning technologies (e-learning software, LMS platforms virtual training tools
Benefits
Health
Dental
Vision
401k
Up to 4 weeks of PTO
Medical, dental and vision coverage
Family Medical Leave
Worker's Compensation
Paid Leave
Sick Leave
Company
LaSalle Network
LaSalle Network is a leading provider of professional staffing and recruiting services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Infinedi Partners
2022-02-28Private Equity
Leadership Team
Krisi Rossi
National Search Leader
Sirmara Campbell Twohill
Chief Human Resources Officer
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