Netskope · 18 hours ago
Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
$69K/yr - $140K/yr
5+ years expNetskope is a market-leading cloud security company that redefines cloud, network, and data security. The Technical Account Manager (TAM) will drive technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform by partnering with customers and providing strategic guidance.
Cloud SecurityCyber SecurityEnterprise SoftwareSoftware
Responsibilities
Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews
Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design
Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations
Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture
Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations
Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community
Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance
Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives
Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes
Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention
Qualification
Required
5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels
Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways
Strong understanding of networking concepts, MDM, and Cloud APIs
Experience working with large enterprise customers (Fortune 500 experience a plus)
Proficiency in at least one scripting language (e.g., Perl, Python)
Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX)
Knowledge of data encryption technologies, SIEM, and load balancing
Strong background in network architecture
Must be proficient in written and spoken English
Preferred
Bachelor's Degree preferred; relevant experience will also be considered
Benefits
Participation in a bonus plan
Stock award program
Comprehensive health plan
Company
Netskope
Netskope is an IT firm that specializes in real-time security, stopping threats, protecting data, and network management services.
1001-5000 employees
H1B Sponsorship
Netskope has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (70)
2023 (40)
2022 (97)
2021 (96)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$1.44BKey Investors
Morgan StanleyICONIQ GrowthSequoia Capital Global Equities
2025-09-18IPO
2024-09-30Series Unknown
2023-01-05Convertible Note· $401M
Leadership Team
Sanjay Beri
CEO & Founder
Krishna Narayanaswamy
Founder & CTO
Recent News
Crunchbase News
2026-01-16
Help Net Security
2026-01-07
2025-12-25
Company data provided by crunchbase