NC Department of Health and Human Services · 8 hours ago
Employee Relations/EEO Program Manager
Wake County, NC
Full-time
Hybrid
Senior Level
$68K/yr - $133K/yr
5+ years expThe North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for ensuring the health and well-being of all North Carolinians. They are seeking an Employee Relations/EEO Program Manager to oversee the agency's ER and EEO programs, providing mediation, coaching, and compliance support to foster a fair workplace environment.
Health Care
Responsibilities
Manage the agency's ER and EEO programs and provide various forms of intervention, including problem-solving, mediation, coaching, counseling and training
Manage disciplinary action, performance management, grievance, document/letter approval and reasonable accommodation procedures and processes, as well as conduct investigations when needed
Provide consultation and subject matter expertise on all ER and EEO policies and procedures as well as serve as a subject matter expert
Provide direction and operational effectiveness within the ER/EEO functions for the North Carolina Department of Health & Human Services
Promote and support workplace equal employment opportunity initiatives and collaborate with division leadership to respond to ER-related needs
Evaluate, analyze, and make decisions related to Employee Relations issues; consult with Division and Departmental Managers related to Employee Relations issues
Review and approve all suspensions, demotions, dismissals, investigatory placements and separations based on an independent review of the requested action
Conduct investigations of a sensitive/confidential nature as directed; make decisions related to the course and extent of investigations
Consult on the development of new or modify existing personnel policy and procedures, interpret personnel policy, resolve problems and questions related to employee relations
Review and approve: separations due to unavailability, fitness for duty examinations, resignations without written notice
Plan, develop and implement the Equal Employment Opportunity Program in the agency which employs workers in a wide variety of positions including administrative, professional, technical, research, clerical and trade occupations
Review, analyze, investigate, monitor, counsel and make recommendations regarding personnel practices as they pertain to employees and applicants' rights pertaining to equal employment law; conduct compliance reviews and investigations related to EEO and employee relations; provide remedies for non-compliance; and provide support statewide to facilities and divisions
Participate in the development of the strategic direction of the Human Resources Division in support of the DHHS’s strategic plan; develop objectives in support of the strategic direction; ensure that subordinate staff achieve tasks related to objectives; and develop and manage ER/EEO human resources metrics to measure work activities and progress towards reaching objectives
Plan, prioritize and supervise the work of HR coordinators, supervisors, consultants and investigators to include training, cross training, and setting expectations; interpret and apply personnel and department policies in complex, sensitive or new situations, as well as assist in the development of policies and procedures consistent with Office of State Human Resources policies and state and federal laws
Analyze data, identify problem areas and develop corrective action steps, monitor program functions, determine appropriate personnel action, and write comprehensive plans and reports
Qualification
Required
Bachelor's degree, typically in Human Resources or related field from an appropriately accredited institution and at least 5 years of experience in human resources, including 2 years of experience in an HR leadership position; or equivalent combination or education and experience
Ability to plan, prioritize and supervise the work of HR coordinators, supervisors, consultants and investigators to include training, cross training, and setting expectations
Ability to interpret and apply personnel and department policies in complex, sensitive or new situations
Ability to think analytically; to exercise judgment and discretion in the application and development of personnel policies, procedures and programs
Ability to effectively communicate both orally and in written form with staff at all levels for the purpose of conducting investigations as well as advising, consulting and training managers on various personnel policies in the program area managed
Ability to establish and maintain effective working relationships within and external to the agency, to include relationships with DHHS/DOJ General Counsel, OSHR, and other State agencies
Thorough knowledge of personnel and management principles and practices particularly in ER and EEO, and particularly as they apply to DHHS programs and organization
Considerable knowledge of the State and federal laws and regulations related to ER and EEO as well as the principles, best practices, and methodology of ER and EEO
Considerable knowledge of agency policy, directives and guidelines when consulting and advising individuals on personnel policy issues
Thorough knowledge of EEO laws and policies
Ability to analyze data, identify problem areas and develop corrective action steps, monitor program functions, determine appropriate personnel action, and to write comprehensive plans and reports
Preferred
Significant - thorough knowledge of the principles and practices of human resources management, specifically in the areas of employee relations and EEO
Knowledge of the interpretation and application of federal laws and State HR laws, policies and practices governing HR, specifically employee relations and EEO
Ability to establish and maintain effective working relationships with others; to express ideas clearly and concisely; to exercise good judgment in analyzing situations and making recommendations and/or decisions within delegated level of authority
Ability to provide direction and work independently within functional area
Demonstrated experience in providing consultation to managers and employees on employee relations, EEO and performance management
Benefits
Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
Paid vacation
Sick leave
Community service leave
Paid parental leave
Company
NC Department of Health and Human Services
The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Erin Matteson
Chief Financial Officer, Opportunity and Well-being
Jean M. Sandaire
Business Manager/CFO - O'Berry Neuro Medical Treatment Center
Recent News
Seattle TechFlash
2025-04-16
Seattle TechFlash
2025-03-27
Triangle Business Journal
2025-03-21
Company data provided by crunchbase