Transcarent · 10 hours ago
Senior Product Manager
United States
Full-time
Remote
Senior Level
$145K/yr - $165K/yr
5+ years expTranscarent is creating a next-generation health and care experience through its AI-powered solutions. They are seeking a Senior Product Manager to own the strategy and roadmap for Voice AI and Telephony experiences, ensuring operational efficiency and quality in member support workflows.
Health CarePersonal HealthSoftware
Responsibilities
Own the strategy and roadmap for Voice AI as a primary entry point for members seeking support for health benefits, care navigation, and common benefit administration tasks, including containment and escalation to human support
Own the strategy and roadmap for Voice AI workflows supporting providers calling to confirm eligibility, network participation, and coverage details, with a focus on accuracy, reliability, and operational trust
Partner closely with AI Platform, Voice/Telephony, and operational tooling teams to define requirements, surface dependencies, and ensure Voice AI experiences are built on shared, scalable platform capabilities
Define and drive seamless handoffs between Voice AI and operational staff including context passing, summarization, and transfer quality, to ensure safe escalation and operational efficiency
Own and drive successful outcomes for Voice AI, including containment and deflection rates, resolution quality, transfer effectiveness, and experience reliability, using data and experimentation to inform roadmap decisions
Ensure Voice AI experiences operate within defined safety, compliance, and scope boundaries, including appropriate escalation for medical, eligibility, or operational edge cases
Qualification
Required
5+ years of product management experience, with ownership of complex, cross-functional products from strategy through execution
Experience working on Voice AI, IVR, conversational AI, or contact center products
Familiarity with AI-powered products, including concepts like intent classification, guardrails, human-in-the-loop workflows, or model evaluations
Experience owning customer-facing workflows in high-volume or high-stakes environments (e.g., healthcare, benefits, financial services, insurance, or other regulated domains)
Demonstrated ability to define and drive product strategy across multiple user types with distinct needs and success criteria
Strong track record partnering with engineering, design, data, and operations to deliver products that integrate into real-world operational workflows
Comfort working in platform-dependent environments, managing tradeoffs between domain-specific needs and shared, reusable capabilities
Experience defining and owning outcome-based metrics, using data and experimentation to inform prioritization and roadmap decisions
Ability to reason about risk, edge cases, and failure modes, and to design products with clear boundaries and escalation paths
Excellent written and verbal communication skills, with the ability to align stakeholders and make clear tradeoffs in ambiguous problem spaces
Preferred
Prior experience in healthcare, benefits administration, insurance, or provider-facing systems
Exposure to telephony platforms, call routing, or speech-to-text / text-to-speech systems
Experience partnering closely with operations or care teams, especially in environments with escalation from automated to human support
Background in building or scaling products where accuracy, reliability, and trust are critical to adoption
Benefits
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Company
Transcarent
Transcarent is a provider of a healthcare platform that facilitates improved outcomes and cost-effective decisions.
1001-5000 employees
H1B Sponsorship
Transcarent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$905M2025-04-08Series D· $481M
2024-05-02Series D· $126M
2022-01-11Series C· $200M
Leadership Team
Glen Tullman
Chief Executive Officer
Praful Kaul
Chief Technology Officer
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase