Samaritan Health Services · 9 hours ago
Customer Service Member Outreach Specialist
United States
Full-time
Remote
Mid, Senior Level
2+ years expSamaritan Health Services is seeking a Customer Service Member Outreach Specialist to work within an outbound call center. The role involves performing outbound calls to activate and engage members in various health programs and campaigns, utilizing exceptional customer service skills to promote member participation.
Health CareHospital
Responsibilities
Performs outbound calls to activate and engage members in various programs and campaigns to promote the health and wellbeing of our members
This includes initial outreach, follow-up and documentation of information obtained from the member
Uses exceptional customer service skills and motivational interviewing to engage members in participating in the various programs and services offered by SHP and key stakeholders in the community
Qualification
Required
High school diploma or equivalent required
Two (2) years of related work experience in health care, customer service, telemarketing, account management, and/or sales required
One (1) year experience in a call center required
One (1) year experience equivalent to an SHS Customer Service Rep II role or in a lead/senior role required
Experience with computers (including knowledge of Microsoft Word, Outlook, and Excel) required
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Communication: Excellent communication and phone etiquette skills. Able to interact with colleagues, providers, members, customers and external organizations to successfully engage and motivate
Customer Service: Knowledge of principles and processes for providing an exceptional Customer Experience. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Computer Literacy: Proficient computer skills in department applications
Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues
Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information
Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm
Preferred
Associate's or college degree preferred
Experience working with Medicare, Medicaid or Special Needs populations preferred
Medical Assistant, Certified Nursing Assistant, traditional health worker, or community care coordination experience preferred
Company
Samaritan Health Services
Samaritan Health Services provides compassionate, innovative and quality health care serving communities.
5001-10000 employees
H1B Sponsorship
Samaritan Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Marty Cahill MBA, FACHE
Chief Executive Officer
Brandon Schmidgall
Chief Operating Officer
Recent News
Fierce Healthcare
2025-10-27
2025-05-25
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