Klaviyo · 2 hours ago
Senior Manager, Partner Operations
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff
$152K/yr - $228K/yr
8+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Senior Manager, Partner Operations to drive the evolution of their global partner ecosystem, ensuring operational excellence and strategic alignment across various teams.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Design and own scalable partner operations infrastructure, including onboarding, training, support, and co-selling workflows
Collaborate with CS Ops, Sales Ops, and Marketing Ops to integrate partner motions into our core GTM systems and reporting
Develop and manage partner tiering frameworks, benefits, and incentive models to support program scalability and partner satisfaction
Implement mechanisms to track partner program OKRs and support monthly/quarterly business reviews (MBRs/QBRs) with clear, data-driven reporting
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Define and monitor key partner performance metrics, pipeline activity, and revenue contribution—turning insights into recommendations
Lead annual planning process for partnerships team–including headcount and quota planning, territory design and compensation planning
Stay informed on industry trends, competitive dynamics, and best practices to ensure Klaviyo’s partner ecosystem remains best-in-class
Act as the connective tissue between Partnerships, Sales, Marketing, Customer Success, Product, and GTM Operatons—aligning priorities and facilitating seamless program execution
Support strategic initiatives such as new market entry, vertical expansion, and partner-led co-marketing campaigns
Partner with Enablement to ensure partners are trained and positioned to deliver value across the customer journey
Mentor junior team members and serve as a thought partner to partner program leaders
Effectively communicate strategies, insights, and recommendations to stakeholders at all levels—including executive leadership
Bring a “builder” mindset to partner operations: constantly seeking opportunities to improve and scale what works
Qualification
Required
8–10 years of experience in partner/channel operations, GTM strategy, revenue operations, or management consulting—ideally in a high-growth B2B SaaS environment
3+ years of experience working directly with partner programs (agency, tech, or strategic alliances)
Proven ability to manage complex projects, influence cross-functional stakeholders, and balance strategic thinking with hands-on execution
Strong understanding of Salesforce, PRM platforms, and BI/reporting tools
Analytical and data-driven: you turn data into actionable insights and operational improvements
Exceptional written and verbal communication skills with experience engaging senior and executive-level stakeholders
Comfortable navigating ambiguity, shifting priorities, and working independently in a fast-paced environment
Bachelor's degree required
Preferred
MBA or equivalent experience preferred
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast
You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase