Yorktel · 1 day ago
Video Teleconferencing Technician
Washington, DC
Full-time
Onsite
Entry, Mid Level
2+ years expYorktel is a global leader in video managed services, providing enterprise-quality visual communications for businesses and government agencies. The Video Teleconferencing Technician will ensure conference technology functions properly, facilitate meetings, and interface directly with customers to maintain user satisfaction.
EducationGovernmentInformation TechnologyMobileTelecommunicationsVideoVideo Conferencing
Responsibilities
Influence internal and external resources to achieve desirable outcomes for customers
Regularly communicate complex VTC (Video Teleconferencing) concerns and solutions
Handle and protect confidential information as needed
Maintain flexibility in work schedules to meet customer business needs
Act as a service advocate for video collaboration rooms/systems
Assist with video booking and connections
Adhere to all client and Yorktel procedures and policies
Create and maintain Standard Operating Procedures (SOPs) and run books for job functions
Perform scheduled checks on all conference rooms
Coordinate with users to configure VTC systems for optimal performance, including audio, visual, content sharing, and recording
Collaborate with the onsite team to create and maintain user documentation and quick reference guides (QRG) for A/V technology
Provide client training on collaboration technology
Troubleshoot conference spaces and related technology
Escalate facilities and non-related issues to the customer and/or responsible providers
Provide hands-on and white glove support as needed
Own incidents and facilitate resolution
Train new team members with the onsite team
Resolve Level 1 and Level 2 support issues and assist with diagnosing and resolving higher-level issues
Have a solid understanding of video teleconferencing technology and its use
Meet with executives and professionals to gather requirements and use cases for meetings and live events
Support both onsite and offsite events and meetings with a focus on video teleconferencing
Act as technical support for events in all customer venues
Create, maintain, and catalog technical system documentation
Support system upgrades and perform associated testing across the audiovisual estate
Ensure the safe storage and integrity of data
Maintain an inventory of equipment
Provide technical assistance and training for AV systems to end users
Provide advanced Tier 2 desk side and remote support for end-user systems and peripherals
Diagnoses and resolves issues related to Windows OS, network connectivity, AVD performance, SCCM client health, BitLocker recovery, KVM switch functionality, and Intune-managed devices
Performs system imaging, patching, and configuration management via SCCM and Intune
Manages user accounts, permissions, and group policies in Active Directory and Microsoft 365 environments
Collaborates with Tier 3 and Infrastructure teams for escalation support
Perform other duties as assigned
Qualification
Required
High School Diploma or Technical Certification; Bachelor's Degree is a plus
2-5 years of experience in video conferencing solutions and customer support
2-5 years of A/V experience
May require occasional lifting (up to 25 lbs)
Requires extensive sitting, standing and walking
Some travel requiring multi-night stays within and at times outside the local work area
Occasional overtime as needed
Valid driver's license
Must be willing to complete background checks and drug tests required by current or future contracts
Benefits
401k
Flex 125 plans
Company
Yorktel
Yorktel is a Next-Gen Systems Integrator bringing together AV, IT, and Voice, serving enterprise and government agencies.
1001-5000 employees
H1B Sponsorship
Yorktel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$13M2024-10-24Acquired
2012-04-04Debt Financing· $3M
2009-04-14Series Unknown· $6M
Leadership Team
Ken Scaturro
Chief Executive Officer
Judi Pulig
Chief Operating Officer
Recent News
2025-08-21
citybiz
2025-08-13
Company data provided by crunchbase