fme Life Sciences · 20 hours ago
Delivery Assurance Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expfme Life Sciences is focused on delivering high-quality project execution across global regions. The Global Delivery Assurance Lead is responsible for establishing and improving project delivery standards while providing independent oversight of project quality, risk, and compliance.
Business DevelopmentConsultingInformation TechnologyIT Management
Responsibilities
Audit compliance with, and suggest improvements for, global project delivery standards, frameworks, and best practices
Train teams on QMS processes, tools, and Professional Services Automation (PSA)-related topics
Ensure consistent adoption of delivery methodologies across all regions
Conduct project health checks and post-project assessments
Monitor compliance with QMS, ISO standards, organizational policies, governance, and contractual requirements
Identify early warning signs, risks, and cross-project dependencies, review mitigation strategies and their effectiveness
Provide independent assurance to leadership on project KPIs, compliance status, and overall project health
Monitor project KPIs including timelines, utilization, cost performance, and client satisfaction
Produce executive-level reports and dashboards
Track SLAs, KPIs, and contract requirements for projects involving vendors or partners
Act as an advisor to project managers on project governance, risk, and compliance
Support resource assignment discussions and conflict resolution
Consolidate post-project performance feedback related to global project team members for department managers
Monitor offshore team performance against agreed operating rules
Monitor contractor performance against SLAs, quality benchmarks, and contractual obligations
Manage escalations and lead remediation efforts when delivery issues occur
Gather lessons learned across engagements and integrate findings into improved standards and processes
Identify inefficiencies and recurring issues across global delivery
Lead initiatives to improve project maturity, throughput, and operational efficiency
Lead external and internal audits, including ISO9001, ISO27001, Client audits, and compliance reviews
Ensure documentation practices meet audit and certification standards
Qualification
Required
Bachelor's degree in Business, IT, Engineering, or related field; Masters degree preferred
10+ years of experience in project delivery, PMO leadership, quality assurance, or delivery governance
Strong understanding of project management methodologies (e.g., Agile, Waterfall, hybrid)
Experience with QMS frameworks, ISO standards, audits, and process compliance
Experience with PSA toolsets (e.g., SAP Business ByDesign)
Exceptional communication, coaching, and stakeholder management skills
Ability to analyze complex delivery challenges and provide clear, actionable insights
Strong organizational awareness and ability to work across global teams and cultures
Preferred
Experience with project delivery for Life Sciences clients is beneficial
Benefits
Medical, Dental & Vision plans
401k with company match
Life Insurance, Short & Long-term Disability Plans
Paid Time Off (Vacation, Sick/Personal & 10 Paid Holidays)
Employee Referral Program
Training & Development & Company Retreats
Wellness Resources/Employee Assistance Program
Company
fme Life Sciences
fme is a trusted partner in the life sciences industry, driving digital transformation through expert data and document migration services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Nigel Whitehead
Chief Operating Officer - Global Life Sciences
Company data provided by crunchbase