CAMP Systems International, Inc. · 7 hours ago
Customer Success Manager
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expCAMP Systems International, Inc. is a leader in aircraft compliance and health management within the business aviation industry. The Customer Success Manager will coach customers to achieve positive outcomes with CORRIDOR solutions, drive adoption, and ensure customer satisfaction through collaboration and support.
AerospaceAir TransportationInformation ServicesInformation TechnologyManagement ConsultingSoftware
Responsibilities
For assigned customers, establish clear customer retention and growth goals and work your customer points of contact and their executives to define and drive continuous improvement plans around the optimized use of their CORRIDOR software
Assist customers with configuring, training, and navigating their CORRIDOR software environment using recommended best practices with an understanding of the client’s business processes, so they get the most value from their CORRIDOR experience and their relationship with Continuum
Manage the backlog of client-specific issues, concerns and projects ensuring that status and progress are monitored and communicated to both the client and appropriate CAMP teams via regular status reports
Seek to promote the value of CORRIDOR and upsell services and products with brand image and promoting value through an excellent customer experience
Review customer support requests, complaints and concerns, other feedback, and customer telemetry to seek to improve all aspects of the customer experience with CORRIDOR
Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
Maintain an in-depth understanding of CORRIDOR products and our services, assist customers with questions and suggest the best products for their needs
Facilitating interdepartmental collaboration to expedite customer goal attainment
Develop and apply new processes to improve customer health, increase retention, and mitigate risks
Conducting regular customer business reviews to demonstrate the value of CORRIDOR software and to celebrate our customer’s successes
Programmatically capture customer needs and behaviors to fuel Continuum’s customer-obsessed decision making, product innovation, and continuous improvement
Other duties as assigned
Qualification
Required
Must have at least 5 years of direct experience with the deployment, implementation, training, and optimization of a cloud-based SaaS ERP solution
Experience with an aviation manufacturing or aviation maintenance business is required
Expert problem-solving and project management skills are needed
A track record of collaboratively working with diverse teams to foster relationships and achieve results
Ability to communicate optimally and succinctly with a discernment for the nuances of the aviation maintenance business and organizational structures
Ability to lead multiple projects across a portfolio of customers
Experience in the professional use of computers especially the use of Microsoft Office suite is required
An associates degree from a two-year college or technical school is required
Preferred
Experience driving success with highly configurable ERP software such as CORRIDOR Aviation Service Software or similar aviation maintenance ERP solutions is a strong plus
Experience as a Customer Success Manager for a commercial ISV software supplier is a plus
Basic knowledge of current IT networking standards, client/server software systems configurations, and web-cloud architectures is desired
Some travel is required for this position (<20%)
Company
CAMP Systems International, Inc.
CAMP Systems is the industry’s leading Aircraft Maintenance and Regulatory Compliance Management solution for fixed and rotor wing aircraft.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-26Acquired
2016-08-31Debt Financing
Leadership Team
K
Kevin Ryan
VP Market Development
John Nelson
Chief Strategy Officer – Business Aviation
Recent News
Business Standard (India)
2024-10-19
2024-04-18
MarketScreener
2024-02-27
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