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Proponent · 19 hours ago

Customer Service Representative- Latin America

Tamarac, FL

Full-time

Onsite

Entry, Mid Level

$21/hr - $24/hr

2+ years exp

Proponent is the world’s largest independent, employee-owned distributor of aircraft parts, serving customers worldwide. They are seeking a Customer Service Representative to liaise between customers and internal teams, ensuring the timely processing of customer RFQs and maintaining strong customer relationships specifically for Latin American accounts.

Aerospace

Growth Opportunities

Responsibilities

Liaise between customers and cross-functional internal teams

Ensure the timely processing of customer RFQ’s

Spot quote follow up

Purchase order review

Order entry activities for the successful delivery of products and services according to customer needs

Follow up on outstanding quote activity

Analyzing wins and losses for opportunities to gain future business

Collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff

Liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms

Ensure the accuracy of quotes and address customer inquiries

Facilitate the timely and effective resolution of customer concerns and disputes

Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers

Develop a trusted advisor relationship with key customer stakeholders and decision-makers

Listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences

Qualification

B2B Customer ServiceERP SoftwareSalesforceAdvanced Data EntryPortuguese fluencySpanish fluencyCustomer Relationship ManagementCommunication SkillsProblem Solving

Required

High School Diploma

2-5 Years of Related Work Experience or 2 years College

B2B Customer Service Fundamentals

Proficient with ERP Software and Salesforce or Similar CRM Application

Advanced Data Entry

Portuguese and/or Spanish fluency

Benefits

Employee Stock Ownership Plan

Medical, Dental, Vision

8 paid holidays

Dedication to work/life balance

Engaging and active work environment

Company

Proponent

Proponent is the world’s largest independent aerospace distribution company.

Founded in 1946

Brea, California, USA

501-1000 employees

https://www.proponent.com/

Funding

Current Stage

Late Stage

Leadership Team

Andrew Todhunter

CEO and President

Steven Frields

CFO

Recent News

Proponent

Proponent Acquires Avioparts from Spanish private equity group ProA Capital, Strengthening its Supply Chain by Expanding into Tires, Lubricants & Chemicals

2025-10-15

Verit Advisors, LLC

Mary Josephs to Moderate a Panel at The NCEO Forum

2025-08-22

Globe Newswire

Proponent Forms Strategic Partnership with New Hampshire Ball Bearings (NHBB)

2024-04-07

Company data provided by crunchbase