HHL Advisors Group · 20 hours ago
Information Technology Support Specialist
Queens, NY
Part-time
Hybrid
Entry, Mid LevelHHL Advisors Group is dedicated to empowering business owners and entrepreneurs by equipping them with essential tools and services. The Information Technology Support Specialist will manage IT systems and cloud services, support office equipment and IT assets, and ensure software and security management across the organization.
AccountingFinanceFinancial ServicesReal Estate
Responsibilities
Manage and optimize the company’s overall IT infrastructure, supporting multiple office locations and remote employees
Administer and maintain cloud-based productivity systems (e.g., Microsoft 365, Lark, or similar platforms)
Configure, deploy, track, and retrieve IT equipment, including laptops, monitors, and phones
Support new employee onboarding by setting up devices, initializing systems, and installing required software
Maintain accurate IT asset inventories to ensure traceability across multiple offices and remote teams
Coordinate IT equipment allocation and technical support across different office locations
Install, configure, and maintain company-required software and systems
Manage endpoint security tools, including device management, antivirus software, firewalls, VPNs, and MDM solutions
Ensure company data, accounts, and devices meet baseline information security and compliance standards
Handle day-to-day IT support requests from employees, providing both remote and on-site support as needed
Configure, manage, and maintain VOIP / cloud-based phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper)
Manage extensions, call routing rules, and voicemail settings to ensure seamless communication for both office-based and remote employees
Provide technical support for global or multi-location offices and remote employees, including software installation, system setup, and issue diagnosis
Deploy and maintain security tools (VPN, antivirus, MDM) remotely and enforce basic security policies
Resolve IT support tickets efficiently to ensure business continuity
Ensure consistency in IT system configurations across multiple office locations
Collaborate with the Operations team to resolve cross-regional technical issues related to network access and software usage
Qualification
Required
Proven experience in IT administration, systems support, or IT operations (experience with small-to-mid-sized, multi-location companies is a plus)
Hands-on experience with VOIP or cloud phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper), including 0–1 setup experience preferred
Strong remote support capability, with the ability to independently troubleshoot network, hardware, and software issues in remote work environments
Bilingual proficiency: Fluent in both English and Mandarin Chinese, with the ability to support Chinese-speaking teams
Preferred
Prior IT experience in an Accounting Firm, CPA Firm, or professional services organization is strongly preferred
Company
HHL Advisors Group
HHL Advisors Group is a U.S.-based advisory and accounting firm providing integrated tax, audit, and strategic finance solutions to growth-stage companies, entrepreneurs, and multi-entity organizations.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Corbin Hanus
Chief Financial Officer
Company data provided by crunchbase