Duly Health and Care · 16 hours ago
Program Manager, Provider Onboarding and Experience
Downers Grove, IL
Full-time
Onsite
Entry, Mid Level
$85K/yr - $128K/yr
2+ years expDuly Health and Care is seeking a Program Manager for Provider Onboarding who will guide physicians and providers through the onboarding process. This role involves managing administrative support, coordinating onboarding activities, and improving the onboarding experience for new hires.
Health CarePersonal HealthWellness
Responsibilities
Initiates and finalizes the onboarding process of all new physicians and providers to ensure providers start in a timely manner
Initiate established centralized activities for recruitment, onboarding, credentialing, and privileging of new providers
Anticipates Physician Recruitment needs by gathering records, implementing physician employee ID, reports, correspondence, or other specific information
Identify new physician information and onboard into ATS, HRIS, and intranet
Collaborate with Payroll, Finance, and HR Departments to ensure physicians are entered into the system and paid correctly as well as assist with sign on bonus agreements and payouts
Facilitate physician contract communications, onboarding welcome email, provider intake forms, and pre-employment screenings
Manages the Physician Onboarding process for physicians. Requires 25% travel to clinic sites
Serves as a liaison by escorting and navigating customized onboarding needs of providers on a weekly basis
Ensures the provider has familiarity and requisite training for specialty specific clinical applications and administrative applications
Coordinates and ensures that provider introductions to staff and colleagues are made in a timely manner
Processes and maintains all physician interview expenses and reimbursements
Manages all new physician bonuses in coordination with HR
Executes monthly New Physician Orientation sessions and ensure all presentation materials and presenters are current
Escalates and coordinates with cross functional partners to resolve provider challenges
Assists Administration to help cascade down information as needed
Collaborate with stakeholders to identify and lead opportunities for process improvements to increase efficiencies across the entire onboarding experience
Cultivates a high touch and comprehensive onboarding experience that engages new hires and acclimates them to our core values, team members, and processes
Provides advanced interpretation and analysis of complex onboarding inquiries, including troubleshooting ATS and HCM systems
Strategically partner with team members including physician executives, senior leadership, and management across multiple functions to best deliver determinations and solutions
Partner with cross-functional departments: Director of Physician HR, Finance, Credentialing, Epic, HRIS, and Marketing
Holds stakeholders accountable for timely completion of onboarding deliverables to ensure a seamless new-hire experience
Revamp and streamline physician onboarding checklist
Qualification
Required
Bachelor's degree in related field required
Two years administrative experience required, including 1 year with a healthcare organization
Benefits
Additional compensation may be available through shift differentials, bonuses, and other incentives.
Base pay is only a portion of the total rewards package.
Company
Duly Health and Care
Duly Health and Care is a Midwest-based independent, multi-specialty physician-directed medical group.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Greenleaf
Chief Executive Officer
Abigail Kleber
Talent Access Partner
Recent News
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2025-12-02
2025-10-22
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