Progressive Insurance · 12 hours ago
IT Business Systems Analyst
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $82K/yr
2+ years expProgressive Insurance is dedicated to helping employees move forward and live fully in their careers. As an IT Business Systems Analyst, you will support the Property Product Break/Fix team with incident investigation and system analysis, collaborating with various stakeholders to enhance system performance.
Auto InsuranceAutomotiveCommercial InsuranceHealth InsuranceInformation TechnologyInsuranceLogistics
No H1B
U.S. Citizen Only
Responsibilities
Support the Property Product Break/Fix (ProFix) team with tier-3 production incident and problem investigation for our policy systems
Lead in-depth system research and analysis to determine where and why issues occur by validating incidents, isolating issues through detailed investigation, and preparing development-ready work to support backlog needs
Collaborate with peers on the team, across the IT organization, and with business partners to share findings and support next-step efforts
Have direct impact on incident recovery, end-user experience, and the long-term performance of our property policy systems
Qualification
Required
Bachelor's Degree or higher in an information technology discipline, business discipline or related field of study and a minimum of 2 years of related work experience in requirements gathering activities or Progressive systems experience
In lieu of the above, a high school diploma or GED or higher, the completion of a technical training program, and a minimum of 2 years related work experience in requirements gathering activities or Progressive systems experience
In lieu of the above, a high school diploma or GED or higher and a minimum of 4 years related work experience in requirements gathering activities or Progressive systems experience
Preferred
Proven experience in systems analysis and incident investigation, with the ability to navigate live production systems and drive root-cause analysis
Familiarity with incident and problem management tools such as Helix or Remedy
Ability to build SQL queries and perform data research; Proficiency using tools such as Splunk to isolate issues research data, isolate issues, and support system troubleshooting
Experience documenting investigative findings and tracking work items; Working knowledge of Azure DevOps, MS Office, SharePoint, and Microsoft Teams to support documentation and collaboration
Working knowledge of Agile/Scrum practices; Ability to collaborate across IT and business partners and communicate findings clearly in production environments
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Company
Progressive Insurance
Progressive Insurance is a property and casualty insurance provider.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Quigg
Chief Strategy Officer
Kaitlin Marvin
Senior Manager of Data and Analysis - Data Strategy
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