Clear Ballot Group · 19 hours ago
Customer Relationship Manager FL
Florida
Full-time
Hybrid
Mid Level
3+ years expClear Ballot Group is a leading provider of election technology focused on post-election audits and election transparency. The Customer Relationship Manager for Florida is responsible for managing customer relationships, supporting technical deployments, and assisting with growth opportunities across the state.
GovTechHardwareSoftware
Responsibilities
Serve as the primary day-to-day contact for assigned Florida county customers
Build and maintain strong, trusted relationships with Supervisors of Elections, IT staff, and audit teams
Coordinate customer support, scheduling, and on-site engagement during audit and election cycles
Ensure customer satisfaction across implementations, audits, and ongoing operations
Act as an advocate for customers while aligning with Clear Ballot operational and product priorities
Install, configure, and support Clear Ballot systems in customer environments, including:
Servers and laptops
Closed or air-gapped networks
Peripheral hardware and third-party scanning devices (e.g., high-speed image scanners)
Perform on-site setup, validation, training, and troubleshooting
Support post-election audit operations and related workflows
Collaborate with internal engineering and operations teams to resolve technical issues and improve deployments
Conduct product demonstrations for prospective customers, both on-site and remotely
Clearly explain system workflows, capabilities, and operational value to technical and non-technical audiences
Support discovery conversations and solution positioning for smaller or incremental opportunities
Assist sales leadership by providing technical credibility and local customer context
Support growth across smaller or uncovered opportunities within Florida
Identify expansion opportunities within existing customer accounts
Assist with scoping, pricing inputs, and proposal development for sale opportunities
Provide customer feedback and market intelligence to sales and product teams
Travel extensively throughout the state of Florida to customer sites, audit locations, demonstrations, and meetings
Expect overnight and multi-day in-state travel, particularly during peak election and audit periods
Periodic travel to other states may be required to support installations, demonstrations, or company initiatives
Represent Clear Ballot professionally at customer offices, conferences, and industry events
Qualification
Required
Bachelor's degree or equivalent professional experience
3+ years of experience in a customer-facing role involving technology, systems implementation, or enterprise support
Strong technical aptitude with servers, laptops, networking, and hardware integration
Ability to install, configure, and troubleshoot complex systems in field environments
Excellent verbal and written communication skills
Comfortable presenting and demonstrating software and hardware solutions
Ability to manage multiple customer relationships and priorities simultaneously
Willingness and ability to travel
Preferred
Experience working with government or public-sector customers
Background in elections, audits, compliance, or regulated environments
Experience with document imaging, scanning systems, or data-processing workflows
Prior experience in consultative selling, account expansion, or solutions engineering roles
Company
Clear Ballot Group
Clear Ballot has revolutionized the Govtech space with a modern voting system designed to deliver speed, accuracy, and transparency to elections.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$18M2017-07-11Series Unknown· $18M
2015-11-04Convertible Note
2015-02-11Seed
Leadership Team
Chip Trowbridge
Chief Technology Officer
Recent News
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