TransPerfect Connect · 14 hours ago
QA Specialist
Arizona, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expTransPerfect Connect is dedicated to ensuring high-quality interpretation services, and they are seeking a Spanish QA Specialist to monitor and evaluate interpreter performance. The role involves providing feedback, supporting interpreter development, and ensuring compliance with company standards.
Translation & Localization
Responsibilities
Monitor and evaluate Spanish interpretation calls for accuracy, completeness, tone, protocol adherence, and customer service
Complete 1h of call interpretation each week
Use standardized evaluation tools to assess interpreter performance and identify opportunities for improvement
Track performance trends and maintain accurate documentation of evaluations
Collaborate with the Training and Operations teams to support continuous improvement efforts
Participate in calibration sessions to ensure consistency and alignment in scoring
Assist with investigations into quality-related complaints or incidents
Escalate quality concerns and support action plans as needed
Stay up to date on industry best practices, Spanish-language nuances, and interpretation protocols
Qualification
Required
Full professional fluency in both English and Spanish
Minimum of 6 months of experience in over-the-phone interpretation
In-depth knowledge of TPC interpreter ethics and industry standards
Excellent analytical listening, documentation, and written communication skills
Ability to provide feedback in a professional and supportive manner
Ability to work independently and managing time effectively
Comfortable working with QA platforms, call logs, and performance dashboards
Preferred
Prior experience in a QA, coaching, or call monitoring role
Required work tools to work from home
Employees working from home are required to have a quiet, private space to work, free of distractions and interruptions such as pets, construction noise, television, etc
Functioning Webcam
Company
TransPerfect Connect
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase