Palo Alto Networks · 1 week ago
Product Integration Lead, Incident Recovery Operations (Unit 42)
Santa Clara, CA, US
Full-time
Hybrid
Senior Level, Lead/Staff
$183K/yr - $252K/yr
10+ years expPalo Alto Networks is dedicated to being the cybersecurity partner of choice, protecting the digital way of life. As a Unit 42 Product Specialist, you will provide product support, configuration, and deployment assistance to enhance customers' security postures during and after incidents.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure
Act as a trusted advisor, guiding Unit 42 customers through implementing standards and best practices to address identified security gaps
Collaborate with account teams to understand customers’ prior investments in PANW offerings and ensure recommendations for expansion are presented cohesively
Maintain a professional presence while working with diverse customer contacts, including technical administrators, executives, and boards of directors
Proactively identify and communicate project status, risks, and issues with client contacts and internal engagement leads
Provide after-hours and weekend on-call coverage as needed to support critical engagement activities
Travel as needed to customer locations, often with minimal advance notice, up to 50% of the time
Qualification
Required
Minimum of ten years of experience in information technology, systems administration, or network administration
Minimum of three years of experience managing security solutions in enterprise environments
Deep understanding of multiple network and endpoint security technologies (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, DLP)
Engineering and design experience within Active Directory (domains, forests, trusts), IP networking (switching, routing protocols), and large-scale network infrastructure
Bachelor's Degree in a relevant field, or equivalent professional or military experience
Preferred
Expertise deploying, configuring, and troubleshooting one or more Palo Alto Networks solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM)
Prior experience in consulting or another client-facing role
Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
Demonstrated ability to remain calm, composed, and articulate in high-pressure situations
Benefits
Restricted stock units
A bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
EIN Presswire
2026-01-20
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