LiveVox NICE Contact Consultant jobs in United States
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OKAYA INFOCOM · 5 hours ago

LiveVox NICE Contact Consultant

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date6+ years exp

OKAYA INFOCOM is a company specializing in contact center solutions, and they are seeking a LiveVox NICE Contact Consultant. The role involves developing and managing NICE InContact solutions, coordinating with multiple teams, and ensuring effective communication and scripting in a call center environment.

ConsultingInformation TechnologySoftware
Hiring Manager
Anmol Rathor
linkedin

Responsibilities

6-8 years exp. in Livevox/NICE In Contact development
Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
Strong knowledge on Nice Personal Contact Dialer
Strong knowledge on NICE IEX
Strong knowledge on Nice Quality Management
LiveVox dialer /Smart Reach hands-on with scripting
Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration
Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and Kafka configuration knowledge
Should have knowledge on salesforce call center components ( SSO configuration/SailPoint profiling /Omnichannel /call center setup /SF managed packages/Softphone integration with NICE; LiveVox switches)
Understanding of the Studio Scripting
Experience working with Kafka
Experience Nice Personal Contact Dialer
Experience in NICE IEX
Knowledge in CI/CD Tools and DevOps pipeline
Must come to office 3-4 days and be in office for client interview
Excellent Communication and Writing skills
Ability to adapt and handle frequent changes to processes and requirements
Co-ordinate with multiple teams and be cross-functional

Qualification

Livevox/NICE InContact developmentNICE IEXNice Personal Contact DialerAWS servicesKafkaSalesforce call center componentsCI/CD ToolsCommunicationAdaptabilityCross-functional coordination

Required

6-8 years exp. in Livevox/NICE In Contact development
Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
Strong knowledge on Nice Personal Contact Dialer
Strong knowledge on NICE IEX
Strong knowledge on Nice Quality Management
LiveVox dialer /Smart Reach hands-on with scripting
Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration
Good knowledge on AWS; Kafka and hands-on on AWS services such as EKS, EC2, Lambda and Kafka configuration knowledge
Should have knowledge on salesforce call center components (SSO configuration/SailPoint profiling/Omnichannel/call center setup/SF managed packages/Softphone integration with NICE; LiveVox switches)
Understanding of the Studio Scripting
Experience working with Kafka
Experience Nice Personal Contact Dialer
Experience in NICE IEX
Knowledge in CI/CD Tools and DevOps pipeline
Must come to office 3-4 days and be in office for client interview
Excellent Communication and Writing skills
Ability to adapt and handle frequent changes to processes and requirements
Co-ordinate with multiple teams and be cross-functional

Company

OKAYA INFOCOM

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OKAYA was established in 2006 with the mission to enable success for our partners through trust and commitment.
dateFounded in 2006
location
Holbrook, New York, USA
people-size201-500 employees
web-link
https://www.okayainfo.com

Funding

Current Stage
Growth Stage

Leadership Team

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Akshay Gupta
CEO
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Company data provided by crunchbase