Deepgram · 22 hours ago
IT Manager
United States
Full-time
Remote
Mid, Senior Level, Lead/Staff
8+ years expDeepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text, text-to-speech, and building production-grade voice agents at scale. The IT Manager will own and evolve the company’s IT ecosystem, designing and implementing systems for efficient and secure onboarding and operations, while also managing IT support, security compliance, and vendor relationships.
Artificial Intelligence (AI)Data Collection and LabelingDeveloper APIsNatural Language ProcessingSpeech Recognition
Responsibilities
Streamline IT Systems: Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security
Password & Access Management: Lead the rollout of a password manager and define policies for account access, permissions, and credentials
Device Lifecycle Management: Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees
IT Support: Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption
Onboarding & Offboarding: Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely
Office & Workspace IT: Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools
Network Oversight: Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees
Security & Compliance: Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company
Data Protection: Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs
Vendor & License Management: Manage relationships with IT vendors, software renewals, and licensing compliance
Budgeting & Planning: Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions
Documentation & Training: Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues
Scalability & Automation: Build systems and workflows that grow with the company, automating wherever possible to minimize manual work
Cross-Functional Collaboration: Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization
Qualification
Required
8+ years of experience in IT administration, systems management, or a similar role, ideally in a fast-growing or remote-first company
Deep knowledge of SaaS tools, identity management systems, and MDM solutions (e.g., Kandji, Jamf, Intune)
Hands-on experience managing Google Workspace, Slack, Zoom, and other core collaboration platforms
Familiarity with SOC 2 and similar compliance frameworks
Experience managing vendors, contracts, and IT budgets
Strong communication skills and a service-oriented mindset—you love making tech simple and reliable for others
Organized, proactive, and able to balance immediate support needs with long-term scalability
Preferred
Experience in a growth-stage startup
Benefits
Medical, dental, vision benefits
Annual wellness stipend
Mental health support
Life, STD, LTD Income Insurance Plans
Unlimited PTO
Generous paid parental leave
Flexible schedule
12 Paid US company holidays
Quarterly personal productivity stipend
One-time stipend for home office upgrades
401(k) plan with company match
Tax Savings Programs
Learning / Education stipend
Participation in talks and conferences
Employee Resource Groups
AI enablement workshops / sessions
Company
Deepgram
Deepgram provides a voice artificial intelligence platform for speech-to-text, text-to-speech, and voice applications.
51-200 employees
H1B Sponsorship
Deepgram has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$229.09MKey Investors
AVPTiger Global ManagementIQT
2026-01-13Series C· $143.17M
2022-11-26Series B· $47M
2021-02-03Series B· $25M
Leadership Team
Scott Stephenson
Co-Founder and CEO
Adam Sypniewski
Chief Technology Officer
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Company data provided by crunchbase