Illinois Secretary of State · 3 months ago
Information Systems Specialist I - ServiceNow
Springfield, IL, US
Full-time
Onsite
New Grad, Entry Level
$5,761/mo - $10,719/moThe Illinois Secretary of State is seeking an Information Systems Specialist I to manage and maintain the ServiceNow platform. The role involves configuring applications, resolving incidents, managing user accounts, performing maintenance tasks, and ensuring data integrity and compliance with regulations.
GovernmentNon ProfitOffice Administration
No H1B
U.S. Citizen Only
Responsibilities
Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance sets up and configures ServiceNow applications and modules according to business requirements. This includes developing and configuring applications, UI policies, business rules, workflows, and more
Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance resolves incidents related to ServiceNow functionality and performance. Investigating and diagnosing problems, managing changes to the platform, and ensuring minimal disruption to service
Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance manages user accounts, including creating, updating, deactivating accounts as necessary. Assigning roles and permissions to ensure appropriate access levels
Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance performs regular maintenance tasks such as system backups, performance tuning, and monitoring. Planning and implementing upgrades to ServiceNow releases
Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance configures and maintains integrations with other systems and third-party applications. Manages REST/SOAP/API integrations for secure and efficient data exchanges
Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance ensures data integrity by managing data imports, exports, and transformations. Develops and manages reports and dashboards to provide insights into platform performance and usage
Through direction of the ServiceNow Platform Architect and ServiceNow Platform Governance implements and enforcing security and policies to protect sensitive data and ensure compliance with regulations
Submits monthly status reports of accomplishments and progress to the Platform Architect
Performs other duties as required or assigned
Qualification
Required
Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests
Plans, organizes, and evaluates the activities of managing and maintaining the ServiceNow platform for the Office of the Secretary of State
Collects requirements, builds user stories, works user stories in a Structures Agile Framework (SAFe), coordinating change and release of new functionality onto the platform
Performs duties across the ServiceNow platform involving, Configuration, User Management, Incident, Problem, and Change Management, Maintenance and Upgrades, and the maintenance of Integrations, Data Quality, as well as Security and Compliance with ServiceNow Platform governance and procedures
Sets up and configures ServiceNow applications and modules according to business requirements
Developing and configuring applications, UI policies, business rules, workflows, and more
Resolves incidents related to ServiceNow functionality and performance
Investigating and diagnosing problems, managing changes to the platform, and ensuring minimal disruption to service
Manages user accounts, including creating, updating, deactivating accounts as necessary
Assigning roles and permissions to ensure appropriate access levels
Performs regular maintenance tasks such as system backups, performance tuning, and monitoring
Planning and implementing upgrades to ServiceNow releases
Configures and maintains integrations with other systems and third-party applications
Manages REST/SOAP/API integrations for secure and efficient data exchanges
Ensures data integrity by managing data imports, exports, and transformations
Develops and manages reports and dashboards to provide insights into platform performance and usage
Implements and enforces security and policies to protect sensitive data and ensure compliance with regulations
Submits monthly status reports of accomplishments and progress to the Platform Architect
Performs other duties as required or assigned
Company
Illinois Secretary of State
Illinois Secretary of State provides services for driver licensing, vehicle registration, business filings, and state records management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Leonard
Chief Information Security Officer
Martín Burciaga
DIGITAL MEDIA + CREATIVE DIRECTOR | COMMUNICATIONS
Recent News
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