Flock Safety · 1 day ago
Customer Experience Associate
United States
Full-time
Remote
Entry Level
$55K/yr - $55K/yr
2+ years expFlock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. The Customer Experience Associate will provide high-quality assistance to customers, become an expert on Flock Safety products, and work closely with various teams to enhance customer satisfaction.
ManufacturingPublic SafetySecuritySensor
Responsibilities
Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike
Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email
Empower our customers by sharing tips and best practices on how to effectively use our software
Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations
Make recommendations to the Flock Safety product to magnify your impact and drive change across the network
Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place
Qualification
Required
Have demonstrated excellence in customer-facing roles for 2+ years
Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email -- bonus points for experience with Salesforce/Jira or similar tools
Have excellent written and verbal communication skills
Have experience troubleshooting technical software and finding creative solutions
Embrace change and know how to maneuver around challenges and ambiguity
Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams
Can provide clear examples of delivering exceptional customer service while working efficiently
Ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment
Meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check
Benefits
Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.
Company
Flock Safety
Flock Safety provides end-to-end surveillance solutions to support law enforcement and communities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$655.58MKey Investors
Andreessen HorowitzTiger Global ManagementMeritech Capital Partners
2025-03-13Series F· $275M
2022-02-15Series E· $150M
2021-07-13Series D· $150M
Leadership Team
Garrett Langley
Founder & CEO
Mandy Schuler
Vice President Supply Chain
Recent News
Press Telegram
2026-01-18
2026-01-16
2026-01-16
Company data provided by crunchbase