ServiceSource · 11 hours ago
Quality Control Specialist II
St Louis, MO
Full-time
Onsite
Senior Level
5+ years expServiceSource is an organization dedicated to supporting people with disabilities and driving innovation in communities. The Quality Control Specialist II is responsible for interpreting and complying with quality assurance standards, conducting contract surveillance, and maintaining documentation and reports on quality issues.
Assistive TechnologyCustomer ServiceElder CareNon ProfitReal EstateService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop Quality Assurance Surveillance Plan for assigned annexes and assist Annex managers in developing meaningful key performance indicators
Conduct and document contract surveillance of contract Required Service (RS) and assist managers to resolve performance issues
Make recommendations for corrective action and actively work with management team to ensure an acceptable level of quality is maintained
Coordinate and manage the document change process and maintain current revisions via a SharePoint web-based document management server
Review and manage quality control; run searches on database to scan for errors, generate reports and apply corrections accordingly
Perform root cause analysis on quality defects
Formulate and maintain quality assurance objectives complementary to corporate policies and goals
Prepare and maintaining documentation and reports on quality issues, statistical reviews and relevant quality documentation
Review all data obtained during all quality assurance activities to ensure consistency with company policies and procedures
Recommend improvements to the production process to ensure quality control
Develop new approaches to solve problems identified during quality assurance activities
Maintain a working knowledge of government and industry quality assurance codes and standards
Train and guide staff on new standards, procedures and processes
Design and implement quality assurance training programs to key personnel in conjunction with managers. Record and investigate customer complaints regarding quality of services performed
Perform random inspections, validate inspection methods, and interact with customers regarding quality of services provided
Customer complaint and dispute resolution
Perform other related duties as assigned
Qualification
Required
At least 5 years' experience in quality assurance and/or quality control performing the Primary Duties, or related work experience required
Demonstrated experience developing quality assurance/quality control surveillance plans, key performance indicators, and statistical reviews and relevant documentation required
Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required
Preferred
Associate degree (AA) or equivalent from two-year college or technical school preferred
Benefits
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
Company
ServiceSource
ServiceSource is a 501(c)(3) nonprofit organization with a mission to facilitate services, resources, and partnerships to support people with disabilities, their families, caregivers, and community members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Patterson
Chief Executive Officer
Nate Hoover
Chief Financial Officer
Company data provided by crunchbase