Physics World · 18 hours ago
Telecommunication Computer Support Technologist
Livermore, CA
Full-time
Onsite
Entry, Mid Level
$43.55/hr - $53.36/hrLawrence Livermore National Laboratory (LLNL) is dedicated to fostering a culture that values individual talents and perspectives. They are seeking a Telecommunication Computer Support Technologist to process customer telecommunication service orders, assist in resolving service issues, and coordinate with various stakeholders to ensure smooth delivery of services.
Publishing
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the primary point of contact and customer service specialist for telecommunication services and equipment
Interact daily with ATRs (Area Telephone Representatives), FPOCs (Facility Points of Contact), telecom technicians, peers, customers, and management
Schedule service orders and assign technicians to ensure timely completion of work
Coordinate with the OSP (Outside Plant) construction manager, engineers, and managers on project schedules, and with technicians on scheduled, in‑process, and completed orders
Assist customers, FPOCs, and ATRs across the Laboratory with facility access, defining work scope, and entering orders into the order processing system
Coordinate the installation, troubleshooting, and repair of telecommunication circuits and services supported by LivIT
Utilize and update databases to maintain accurate records of telecommunication circuits and services
Perform regular analysis of validation and verification of existing circuits and services
Support special projects related to telecommunication facilities, services, and infrastructure
Perform other related duties as assigned
Develop and implement processes and procedures for telecommunication circuits, services, and equipment
Establish metrics, collect data, and prepare reports and charts
Identify complex database and record issues and provide technical assistance to drive resolution
Establish and modify work procedures, guidelines, and techniques
Qualification
Required
Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. Citizenship
Associate degree (AA) in a Computer, Engineering or related field or the equivalent combination of technical training and significant experience
Knowledge of and experience in one or more of the following areas: collaborating with field technicians, network engineers, and construction and planning teams; maintaining and updating network inventory records (fiber routes, splice points, cabinets, handholes); and using spreadsheets (Excel, Google Sheets) to track items such as trouble tickets, service trends, validate field data against OSP databases, and query and update telecom databases (PCR)
Comprehensive organizational skills with experience handling multiple priorities and tasks simultaneously in a dynamic operations environment
Experience applying organizational practices/policies, techniques, standards, processes, and systems
Ability to work a flexible schedule
Effective written, verbal, and presentation communication skills, including the ability to work effectively with a diverse workforce and customers
Current California driver's license required
Preferred
Knowledge of LLNL policies and procedures
Knowledge or experience in areas such as: telecommunication services, ServiceNow, PCR360
Familiarity with AI tools, concepts, and applications
Benefits
Flexible Benefits Package
401(k)
Relocation Assistance
Education Reimbursement Program
Flexible schedules (•depending on project needs)
Company
Physics World
Physics World is print and digital science magazine that features the latest interviews, information, and news from the physics world.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase