Included Health · 16 hours ago
Senior Manager, Practice Operations
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $199K/yr
5+ years expIncluded Health is a new kind of healthcare company, delivering integrated virtual care and navigation. As the Senior Manager of Practice Operations, you will lead the team to drive optimal performance in Virtual Primary Care and Virtual Care Support, focusing on improving integration toward value-based care delivery models and managing clinician resources to meet program KPIs and SLAs.
Health CareHospitalMedicalmHealth
Responsibilities
Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing)
Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes
Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage
Manage scheduling utilization and workload distribution across states, considering licensing and operational needs and seasonal demand curves
Improve scheduling practices through strategies like load balancing and increased transparency
Establish and analyze key metrics to drive operational effectiveness and identify improvements
Lead clinical initiatives and program launches
Qualification
Required
Bachelor's degree required, Masters preferred
5+ years experience in virtual care delivery, with 3+ years leading operational strategy or practice operations at scale, ideally within virtual primary care
Proven ability to use data analytics (reporting, modeling, interpretation, analytic software)
Demonstrated project management and leadership/influence skills with clinical teams
Strong experience supporting a dynamic clinician workforce, comprising different types of speciality/licensure, exempt and non-exempt, part and full-time, employed and independent contractors
Strong understanding of value-based care models
Strong executive presence with experience influencing senior clinical/operational leaders and driving decisions cross-functionally
Experience with EHR systems and care management data analytics tools
Successful project delivery track record
Ability to represent practice operations effectively cross-functionally
Proficiency in Google Workspace and common office software
Able to work schedule: Local time 8AM-5PM or 9AM-6PM
This is a remote position. Prompt and regular attendance at assigned remote work location
Capability to remain seated in a stationary position for prolonged periods
Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required
Benefits
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Company
Included Health
Included Health provides a combination of virtual care, navigation, and communities-based healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$344MKey Investors
The Carlyle GroupGreylockVenrock
2020-09-09Series E· $175M
2018-05-02Series D· $66M
2017-01-01Series Unknown
Leadership Team
Owen Tripp
Chief Executive Officer
Wade Chambers
CTO & SVP of Engineering
Recent News
2026-01-23
Company data provided by crunchbase