Avion Hospitality · 2 days ago
Complimentary Attendant
Houston, TX, US
Full-time
Onsite
New Grad, Entry LevelAvion Hospitality is a hotel management company that focuses on providing high-quality service to guests. The Complimentary Attendant is responsible for delivering exceptional food and beverage service while ensuring guest satisfaction and adhering to hotel standards.
Hospitality
Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay
Greet and seat guests at appropriate tables in a timely manner
Ensure quality control of menus with regard to cleanliness and appearance
Clear, clean and reset tables/hotel spaces per client request or management instruction
Ensuring that bar, food and service areas are stocked, organized, clean and neat and all side work is complete each shift
Accommodate any special requests made by a guest or offer appropriate alternatives
Communicate with all departments regarding in house VIPs and any special requests/needs
Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators and meat blocks, moving trash and garbage to designated areas
Ability to answer the telephone according to standards
Have a complete knowledge of standards of service for receiving a room service order
Have a thorough knowledge of menus and current specials in all applicable departments
Carry out cashiering functions in closing checks and end of shift paperwork
Perform opening and closing procedures, and side work duties according to station rotation assignment
Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
Perform any other duties, or attend meetings, as requested by management
Qualification
Required
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
Must be able to obtain and provide Food Handlers card as required by city/county/state
Must be able to evaluate and select among alternative courses of action quickly and accurately
Ability to handle stressful situations in a calm, professional manner
Understanding of hotel products and guest services
Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner
Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
Ability to perform job function with attention to detail, speed and accuracy
Company
Avion Hospitality
Avion Hospitality provides hotel owners a management platform with vendor-partners supporting operations with unparalleled expertise allowing Avion to identify and implement initiatives to improve bottom line performance.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Robert Burg
Founder, President and CEO of Avion Hospitality
Lynne Roberts
Chief Investment Officer
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