Rexel · 1 day ago
Customer Fulfillment Representative
Houston, TX, US
Full-time
Onsite
Entry Level
2+ years expRexel USA is one of the largest distributors of electrical products in the United States. They are seeking a Customer Fulfillment Representative to establish and maintain customer relationships, manage inquiries, and support sales initiatives to ensure customer satisfaction.
ElectronicsEnergyEnergy EfficiencyLogistics
Responsibilities
Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process
Assist in continually improving customer service levels which exceeds customer requirements and expectations
Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis
Secures market level pricing feedback from customers and provides timely price quotations and/or proposals
Proactively manage customer open order data to maximize fill rates and customer satisfaction
Assist with identifying and executing profitable growth projects to implement for key GSO accounts
Other duties as assigned
Qualification
Required
2+ years of customer service, sales, or related experience
High School or GED - Required
Customer service oriented with solid verbal and written communication skills
Proven problem solver with strong attention to detail
Demonstrated self-starter with resilient personal initiative
Desire to assume increasing levels of responsibility
Highly organized with ability to prioritize and manage multiple tasks and deadlines
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Goal oriented and self-motivated with ability to work both independently and within a team environment
Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools
Proven experience in data mining, analyzing, and reporting out on large data sets
Preferred
Prior experience in the distribution industry a plus
4 Year / Bachelor's Degree - Preferred
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within
Company
Rexel
Rexel, worldwide expert in the multichannel professional distribution of products and services for the energy world, addresses three main markets: residential, commercial, and industrial.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.11B2025-09-02Post Ipo Debt· $467.77M
2024-07-04Post Ipo Debt· $216.21M
2023-09-06Post Ipo Debt· $428.96M
Leadership Team
Nigel Saldanha
VP and Global CTO
Jack Rensel
ACCOUNT MANAGER
Recent News
2026-01-09
2025-11-14
Rexel Développement SAS
2025-10-29
Company data provided by crunchbase