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PlanetScale · 12 hours ago

Enterprise Support Engineer

United States

Full-time

Remote

Mid Level

$120K/yr - $160K/yr

PlanetScale is growing rapidly and reinventing the database space. They are seeking an Enterprise Support Engineer to advise and handle support requests from enterprise customers on the PlanetScale platform, becoming a subject-matter expert and identifying product gaps in a customer-specific context.

DatabaseInformation TechnologySaaSSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

You will advise and handle support requests from enterprise customers on the PlanetScale platform

You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform

You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them

You will be part of an on call rotation for high priority issues

Qualification

PostgreSQLMySQLKubernetesCloud platformsDebugging skillsCustomer communicationApplication deploymentOpen-source contributions

Required

Experience supporting production databases and applications, preferably at scale

Experience with database internals and performance tuning, specifically for PostgreSQL and MySQL databases

Working knowledge of Kubernetes

Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person

Preferred

Knowledge of common application deployment platforms and frameworks. Eg Python, Go, Node, PHP

Experience with cloud platforms (AWS, GCP, Azure)

Knowledge of monitoring, observability, and debugging tools

Contributions to open-source projects, especially in the database or infrastructure space

Company

PlanetScale

PlanetScale builds a database-as-a-service offering on Vitess, an open source sharding middleware system for MySQL.

Founded in 2018

Mountain View, California, USA

51-200 employees

http://planetscale.com/

H1B Sponsorship

PlanetScale has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

Funding

Current Stage

Growth Stage

Total Funding

$105M

Key Investors

Kleiner PerkinsInsight PartnersAndreessen Horowitz

2021-11-16Series C· $50M

2021-06-06Series B· $30M

2019-05-23Series A· $22M

Leadership Team

Sam Lambert

Co-founder/CEO

Jitendra Vaidya

Co-Founder & CSO

Recent News

The Register

PostgreSQL 18 eyes analytics boost and distributed future

2025-09-12

The Register

Customers fret about downtime with hyperscalers' PostgreSQL services

2025-07-22

Google Patent

Boost cache for SQL queries with write order consistency, data race management, …

2025-04-02

Company data provided by crunchbase