ChatGPT Jobs · 23 hours ago
Service Management Office Lead
United States
Full-time
Remote
Senior Level
$137K/yr - $210K/yrAon Corporation is seeking a Service Management Office Lead to join their team. The role involves leading the global SMO function, governing supplier performance management, and driving cross-regional alignment in service management.
Computer Software
Responsibilities
Lead the global SMO function across Infrastructure and Application Managed Services, ensuring standardized supplier management processes and governance cadence
Govern end-to-end supplier performance management - including SLA/Key Performance Indicators monitoring, scorecards, executive QBRs, and service-level dispute resolution
Drive cross-regional alignment through consistent reporting, contract governance, and financial tracking (ARC/RRC, credits, penalties)
Partner with GSM, IT Finance, and Risk to be responsible for commercial performance, invoice accuracy, and alignment to financial controls
Lead strategic vendor forums (operational reviews, executive reviews, and strategic summits)
Supervise the development and documentation of supplier management processes in collaboration with Process Owners, ensuring alignment with ITIL and audit requirements
Sponsor training and communication initiatives to ensure global understanding of SMO workflows, standards, and governance mechanisms
Mentor and run regional SMO leads (EMEA/APAC and NA/LATAM), enabling local execution of governance while ensuring global consistency
Identify systemic service and vendor risks, manage the global RAIDD log, and raise critical issues to CIO and PLMO leadership
Qualification
Required
Deep expertise in IT outsourcing governance and supplier relationship management frameworks
Demonstrable understanding of both Infrastructure and Application Managed Services delivery models
Skilled in contract governance, obligations management, and performance frameworks (SLAs, important metrics, ARC/RRC)
Experience leading multi-vendor, cross-regional supplier governance and executive-level collaborator management
Knowledge of third-party risk, audit, and compliance processes
Proficiency with service and supplier management tools (e.g., ServiceNow, Power BI, Tableau)
Strong financial literacy in ARC/RRC tracking, benefits realization, and vendor spend analytics
Familiarity with ITIL4, COBIT, and supplier performance automation frameworks
Familiarity with GenAI and LLMs, especially prompt engineering, ability to employ Copilot, ChatGPT and similar tools
Executive presence and ability to influence C-suite and senior vendor executives
Validated capability to lead multi-functional, global teams and drive accountability in matrixed organizations
Strategic problem solver with strong analytical difficulty and results orientation
Capable of balancing emotional intelligence, clarity, and business alignment in critical discussions
Curiosity and learning mentality to continuously evaluate emerging AI capabilities and incorporate them into SMO strategy and roadmaps
Benefits
Medical
Dental
Vision
Life
Retirement
PTO
Company
ChatGPT Jobs
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Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase