Esri · 11 hours ago
Sr. Product Engineer - User Assistance (ArcGIS Monitor)
Redlands, CA
Full-time
Onsite
Mid, Senior Level
$92K/yr - $154K/yr
5+ years expEsri is a company that advocates for diversity and innovation in GIS technology. They are seeking a passionate technical writer to create user assistance documentation and materials for their GIS software products, ensuring that customers have the support they need to be successful.
3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware
Responsibilities
Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows
Champion a variety of UA materials, including installed and online help, tutorials, blog articles, videos, and more
Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release
Be part of a UA team to produce and lead content that aligns with the appropriate Esri style to contribute to a consistent user experience
Be part of a product development team to provide functionality feedback and usability testing
Create and maintain a network with product management and marketing team members to create a consistent and intuitive experience across software and UA content
Work with software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products
Qualification
Required
5+ years of professional experience in a similar position supporting similar responsibilities
An understanding of documentation workflows that use HTML, XML (DITA), or Markdown
Experience producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content
Ability to learn and use software as a customer would to produce UA materials based on the experience
Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively
Excellent time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment
Excellent collaboration skills, working in a cross-functional environment
Excellent problem solving and analytical skills
Experience with IT observability / system monitoring software or ArcGIS software
Bachelor's degree in GIS, English, technical writing, or a related field
Preferred
Experience with/knowledge of the following: Working on a software development team using the Scrum process
GitHub version control or other doc-as-code approach
Deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT system (web/application servers)
RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts
General server administration on Windows and Linux
Python
Strong testing experience with software products
Master's degree in GIS, English, technical writing, or a related field
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance for employees (and their families)
401(k) and profit-sharing programs
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Company
Esri
Esri is a software company that devolops geographic information system software, location intelligence, and mapping.
5001-10000 employees
H1B Sponsorship
Esri has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
Funding
Current Stage
Late StageLeadership Team
Jay Theodore
Chief Technology Officer
Adam Mollenkopf
Real-Time & Big Data GIS Capability Lead
Recent News
2026-01-09
Company data provided by crunchbase