Zillow · 18 hours ago
Mortgage Sales & Support Rep
Irvine-CA-Michelson Dr
Full-time
Onsite
Entry Level
$28.70/hr - $45.90/hr
1+ years expZillow is a leading FinTech company focused on revolutionizing the home financing experience. As a Mortgage Sales & Support Rep, you will assist homebuyers through the mortgage process, providing support to borrowers and real estate agents while ensuring a seamless loan origination experience.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service
Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences
Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline
Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers
Collaborate with teammates and leaders to identify process improvements and deliver outstanding results
Qualification
Required
1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required
Excellent communication and relationship-building skills —with the ability to effectively communicate complex information to customers and real estate agents
High school diploma or equivalent
Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance
Growth mindset and willingness to learn complex processes and systems in a fast-paced environment
Proficiency in using CRM systems, and other relevant tools
Customer-centric mindset with a proactive and problem-solving attitude
Comfortable working in-office full-time in Irvine, CA for hands-on collaboration and training
Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided)
Supports coverage between 7:00 a.m.–7:00 p.m PST. Candidates must be available for a Monday–Thursday schedule and may be assigned to a Friday–Sunday schedule
Preferred
Bachelor's degree in finance, business, or a related field is preferred
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-23
2026-01-22
San Bernardino Sun
2026-01-22
Company data provided by crunchbase