Remx · 19 hours ago
Customer Service Onsite
Syracuse, NY
Full-time
Onsite
Mid Level
$20/hr - $21/hr
3+ years expRemX is seeking a detail-oriented and customer-focused professional to join their team as a Customer Service / Order Processing Specialist. This role is responsible for ensuring timely and accurate order processing and delivering exceptional service to both internal and external customers.
BlockchainCryptocurrencyWeb3
Responsibilities
Process customer orders accurately and efficiently via email, phone, and walk-in requests
Partner closely with the Sales Team to support customer needs and order requirements
Communicate with customers courteously, professionally, and in a timely manner
Provide outstanding customer service to internal and external stakeholders
Answer incoming calls and resolve customer issues or inquiries
Assist in preparing price quotes for customers
Develop product knowledge to better understand and support customer needs
Set up new customer accounts and maintain accurate records
Process credit card payments and collaborate with the Credit Department to resolve issues
Ensure all customer invoicing is completed promptly and accurately
Verify proper and timely delivery of drop-ship orders to external customers
Create purchase orders for products and supplies
Work with suppliers to ensure timely product delivery and accurate costing
Qualification
Required
Associate's Degree or equivalent work experience required
3–4 years of administrative experience in a fast-paced office environment
Basic math proficiency
Demonstrated ability to problem-solve, multi-task, and prioritize effectively
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase