ServiceNow · 20 hours ago
Senior Software Engineer - UI
Carson City, NV
Full-time
Hybrid
Senior Level
5+ years expServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers. The Senior Software Engineer - UI will focus on building customer-facing cloud Observability tools, working cross-functionally on the design and implementation of an AI-powered user experience.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs
Contribute to the design and implementation of new products and features while enhancing existing product capabilities
Integrate automated testing into development workflows to ensure consistent quality across releases
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability
Develop comprehensive test strategies covering functional, regression, integration and performance aspects
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase
Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions
Drive the full SDLC—from rapid prototyping to design, implementation, testing, and deployment—using AI-powered code generation, testing, and CI/CD tools to ensure speed and quality
Embedding intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience
Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG)
1+ years of integrating Copliot/windsurf (or equivalent)
5+ years of experience in software engineering, with a track record of delivering high-quality products + reviews risks with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
Strong knowledge of UX principles (human-centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi-autonomous AI agents
Deep knowledge of Javscript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks
Passion for evaluating root causes with LLMs and problem solving, domain expertise preferred
Strong skills in Java and related frameworks
Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools
Strong in query language - SQL, Prometheus Query Language
Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments
Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles
Development experiences on the ServiceNow Platform is a big plus
Proficiency in Python, Java, or similar object-oriented languages
Experience with modern front-end frameworks such as Angular, React, or Vue
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness
Ability to troubleshoot complex systems and optimize performance across the stack
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Preferred
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Hands-on expertise with AI orchestration frameworks and building workflows for agentic or multi-agent systems
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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