Spring Health · 20 hours ago
Patient Collection Specialist
New York, NY
Full-time
Hybrid
Entry, Mid Level
2+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Patient Collection Specialist will oversee patient collections initiatives, ensuring timely and compliant resolution of outstanding patient balances while collaborating with various teams to enhance collection rates.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Oversee and execute patient collection initiatives
Monitor outbound patient outreach campaigns (phone, email, text) to resolve outstanding balances aligned with company strategy
Coordinate with external collection agencies and offshore patient collection team, including account uploads and resolution of daily issues
Track and analyze accounts receivable aging to identify and act on high-priority accounts
Document all patient interactions and collection efforts in our system of record to ensure compliance and accurate reporting
Collaborate across billing, AR, and customer support teams to resolve discrepancies, update patient info, and enhance collection rates
Qualification
Required
2+ years of experience in patient collections, medical billing, or healthcare revenue cycle
Strong communication and negotiation skills with a professional, empathetic approach
Working knowledge of insurance billing, patient responsibility balances, and HIPAA compliance
Proficiency with billing/collections software, CRM tools, and Microsoft Office or Google Workspace
Ability to prioritize tasks, manage multiple accounts simultaneously, and meet defined collection goals
Benefits
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase