North Star Imaging · 3 hours ago
Field Service Technician
Rogers, MN
Full-time
Onsite
Mid Level
$33/hr - $40/hr
3+ years expNorth Star Imaging (NSI) is a global leader in 2D digital radiography and 3D computed tomography equipment. The NSI Field Service Technician provides world-class service and technical support for industrial X-ray equipment, ensuring that customer equipment operates smoothly and efficiently through on-site visits and remote support.
Industrial EngineeringMechanical Engineering
Responsibilities
Provide customer-facing service and support for industrial X-ray equipment via onsite visits, phone, email, or remote support
Diagnose and repair high voltage generators, electrical panels, PLCs, PCs, control software, and automation components
Collaborate with internal NSI teams for training and problem resolution
Travel to customer sites for maintenance, troubleshooting, repair, installations, and emergency services (up to 80% travel required)
Address customer concerns and provide timely updates
Assist with system integration, installations, and training customers in basic operation and maintenance
Work with the Service administrative team on scheduling, ordering parts, returns, RMAs, etc
Complete required documentation accurately and promptly
Participate in international training travel as needed
Train and onboard new technicians
Assist with system moves, qualifications, and shipments
Develop work instructions or procedures as required
Qualification
Required
Minimum of 3 years of experience required
Ability to read and interpret complex technical information and electrical diagrams
Proficient in using electronic test equipment like Oscilloscopes and Multi-meters
Strong communication skills and professionalism
Ability to work independently with urgency and composure under pressure
Effective service schedule management
Strong customer service skills and experience resolving technical issues in sensitive environments
Experience working with all levels of an organization
Valid driver's license
Pass a pre-employment drug and background checks
Benefits
Health, dental, life and LTD insurance
Paid parental leave
401k (with match)
Generous tuition reimbursement program
Company
North Star Imaging
North Star Imaging is an engineering company that offers digital radiography and computed tomography x-ray systems.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase