OneImaging · 22 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $140K/yr
6+ years expOneImaging is a company focused on transforming the radiology experience in healthcare through a premium-quality network of providers. As a Customer Success Manager, you will ensure successful onboarding and implementation for strategic accounts, manage customer relationships, and analyze performance metrics to drive customer satisfaction and outcomes.
Employee BenefitsHealth CareHealth DiagnosticsHealth InsuranceInsurTech
Responsibilities
Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems
Build trusted relationships with customer stakeholders at multiple levels, acting as a strategic advisor and escalation point
Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes
Act as the voice of the customer within OneImaging, sharing feedback and insights to influence product development and service enhancements
Identify opportunities to optimize processes, improve customer experience, and drive efficiency in implementations and ongoing management
Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey
Qualification
Required
6+ years of experience in Customer Success, Account Management or a similar client-facing role in a digital health solution environment involving benefits administration
Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations
Ability to manage through ambiguity, build processes and help scale the CS organization
Ability to manage complex ecosystem vendor partners within a healthcare and benefit program
Proven track record of building strategic relationships with key customer stakeholders
Analytical mindset with experience delivering actionable insights through reporting and data analysis
Excellent project management skills, with the ability to manage multiple priorities and deliver results on time
Benefits
Bonus eligible
Eligible to participate in our equity incentive and competitive benefits plans
Company
OneImaging
Radiology platform saving insurance plans, corporations and their employees up to 80% on imaging costs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$38MKey Investors
Vy Capital
2025-10-14Series A· $31M
2024-12-31Seed· $6M
2023-03-21Pre Seed· $1M
Leadership Team
Mert Karabay
Co-Founder, CTO
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