Flyover · 19 hours ago
Team Lead, Retail & Admissions
Chicago, IL
Full-time
Onsite
Mid LevelFlyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The Retail & Admissions Team Lead will facilitate a fun and safe environment, ensuring staff adherence to Standard Operating Procedures while overseeing guest flow and team performance.
Leisure
Responsibilities
Motivate and inspire Team Members to always bring their best, leading by example every day
Ensure we are delivering impeccable guest experience
Be a subject matter expert on the admissions and retail POS. Provide feedback to leadership if POS needs adjustments
Coordinate team breaks and communicate with supervisors when in need of more coverage
Keep safety front of mind and ensure team members are performing all of their duties as defined in Standard Operating Procedures
Oversee efficient communication between management and rest of the team regarding new products, discounts, promotions, memos, etc
Be aware of the groups scheduled throughout the day and make proper accommodations ahead of their arrivals. Coordinate with team to ensure seamless entry experience
Assist in training of new Ticket/Retail Team Members using Flyover training materials. Make recommendations for the training program
Discuss with management if procedures, product mix or tools require adjustment
Participate actively in making Retail and Souvenir Photo recommendations for product mix, capture guest feedback and work toward revenue goals
Provide feedback to management regarding team member performance and strive to achieve operational excellence within department
Communicate guest and ride-related incidents to leadership and Operator when appropriate
Qualification
Required
Availability to work a variety of shifts including days, evenings, weekends, and Holidays
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environments
Ability to lift loads of up to 30 pounds as necessary
Solid knowledge base about Chicago and local area
Preferred
Comfortable knowledge of a POS system for retail and/or admissions
Must demonstrate strong cash-handling skills in a dynamic, fast-paced environment
Excellent communication skills
Ability to problem solve, pivot and direct people
High attention to detail
Interest in leadership and willingness to learn
Independent with high energy level
Flexibility and ability to multitask
Outstanding guest service skills
Experience in the tourism/hospitality industry an asset
Public speaking experience is an asset
Fluency in a language in addition to English is an asset
Company
Flyover
Discover absolute awe at Flyover.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.1MKey Investors
Pacific Economic Development Canada
2023-04-17Grant· $0.1M
2016-12-28Acquired
Company data provided by crunchbase