Memphis-Shelby County Schools · 14 hours ago
IT- Support Analyst
Memphis, TN
Full-time
Onsite
Mid, Senior Level
4+ years expMemphis-Shelby County Schools is seeking an IT- Support Analyst to deliver technical support for computer and technology issues. The role involves providing training, troubleshooting, and support for staff and students, as well as maintaining and administering technology systems.
Education
Responsibilities
Delivers at a high level of competency in complex technical support of computer and other technology issues
Assesses and performs analysis on data, and prepares data to field manager support functions of organization
Develops and applies solutions to complex problems which require the regular use of ingenuity and creativity and competency in technology issues
Communicates to determine instructional technology requirements; provides recommendations for technology system implementation repair and replace or upgrades
Provides training, instruction and mentoring
Supports and instructs school staff in the use of equipment for maintaining inventory records of equipment, software, materials and supplies
Provides network, e-mail, hardware, desktop software and peripheral equipment support for teachers, staff and students; provides support and assistance to school webmasters
Receives and responds to routine and critical calls for service and assistance as prescribed in district service level agreements using a Service Management system; provides phone support, accesses systems remotely or visits sites as required; works on call after regular working hours as scheduled
Troubleshoots problems with equipment and systems; makes adjustments and repairs as necessary and/or works to resolve hardware and software problems
Administers and maintains user and group objects in the enterprise Active Directory structure
Installs, configures, test and maintains computer software and hardware; upgrades software and hardware; customizes software packages
Provides network connectivity support for computer endpoints; supports connectivity to district and customer databases; facilitates Information Technology assigned data collection, transfer of customer data and performs backup of customer data
Converses with management to determine type, scope, and purpose of analyses. May lead a team in the effort. Work with other analysts and management to complete assigned project work
Deals with complex problems and provide solutions that are innovative and ingenious, achieving quality and work process improvements
Ensures that the work group's goals and activities are in synch with and support the broader goals and objectives of the organization; and that the execution of responsibilities are in accordance to lawful and ethical standards
Provides guidance and assistants in the preparation and maintenance of a variety of narrative and statistical reports, records, correspondence, and files related to assigned service, activities, and operations; provides for appropriate research and compiles reports, as needed
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Computer Technology, Information Systems Management or related field plus an additional 4 years related experience, or equivalent, for a total education/experience of 8 years
COMPTIA-A+ certification
MCITP certification
Apple certified Mac technician
Company
Memphis-Shelby County Schools
A Major, Urban School District on the Cutting Edge of Closing the Achievement Gap Our Mission Memphis-Shelby County Schools is one of the 25 largest school districts in the nation located in a large city with a hometown feel, Memphis, TN.
10001+ employees
H1B Sponsorship
Memphis-Shelby County Schools has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (23)
2023 (9)
2022 (13)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Tutonial Williams
Chief Financial Officer
Alfunsia Merriwether
MANAGER FAMILY PARTNERSHIP & SCHOOL SUPPORT PREPRE-K
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