FedEx Logistics · 13 hours ago
Senior Quality Assurance Coordinator
Springfield, MO
Full-time
Onsite
Mid, Senior Level
3+ years expFedEx Logistics is a company that provides freight forwarding and customs brokerage services. They are seeking a Senior Quality Assurance Coordinator responsible for ensuring compliance with customs regulations and providing excellent customer service.
Transportation/Trucking/Railroad
Responsibilities
Responsible for timely review and corrections (if needed) are made to entries that are submitted to US Customs/Government Agencies for entry of goods; to ensure that all customer and regulatory requirements are met
Provide impeccable customer service
Support other workgroups such as but not limited to entry processing and cage functions
Assess appropriate level of duties/taxes payable to CBP with special emphasis on high risk, high level and a value over $250,000
Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs
Solicit and maintain all customs compliance documentation with customers
Must be able to handle confidential and/or sensitive information
Work closely with other internal staff, departments, customers and government agencies to deliver high level of service to customers
Review customs entries for accuracy and re-process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements
Review and corrects ABI errors and census warnings
Ensure all government and organizational policies are followed
Conduct random reviews of customs documents, party profiles, and company procedures within the company for accuracy and to ensure compliance
Follow up on Customs matters and resolve problems
Create a referral to document the corrections to ensure education and compliance to reduce future errors
Able to work on a team
Performs other duties as assigned
Qualification
Required
HS Diploma or GED required
12 Months Of QA Experience Required
Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
Excellent communication skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Detail oriented
Able to work on a team
Preferred
3 years of business or customer service experience
CCS and/or Brokers license
Benefits
Paid Training Provided
Company
FedEx Logistics
FedEx Logistics plays a key role within the FedEx portfolio with its comprehensive suite of integrated logistics solutions.
5001-10000 employees
H1B Sponsorship
FedEx Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (5)
2023 (1)
2022 (2)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Amanda Wiley
Human Resources Business Partner
Andrea Mathis, PHR
HR Business Partner
Recent News
2025-09-19
2025-09-19
Company data provided by crunchbase