Nebraska Furniture Mart · 13 hours ago
Lead Customer Service Rep - Flooring
The Colony, TX
Full-time
Onsite
Mid, Senior Level
$20.05/hr - $27.57/hr
3+ years expNebraska Furniture Mart (NFM) is a well-established company that values a fun and stable work environment. They are seeking a Lead Customer Service Representative to coach, train, and support the Customer Care staff while ensuring timely customer satisfaction and effective problem-solving.
E-CommerceManufacturing
Responsibilities
Train: Empower staff to make decisions that are best for our customers
Coach: Enhance staff strengths, recognize opportunities for improvement and monitor performance
Support: Act as backup to absent manager to resolve customer situations
Monitor: Track all queues and adjust schedules to accommodate peak hours
Assist: Offer cost effective solutions to customers to resolve conflicts
Assess: Review department emails, social media requests, credit memos, credit adjustments, and staff questions
Qualification
Required
High School Diploma or GED
3-5 years of customer care experience that has included answering customer questions and concerns on a regular, one-to-one basis
6 months' experience in NFM's customer care division
Ability to negotiate with customers to find a mutually agreeable solution
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn't limited to, criminal background check
Preferred
Prior supervisory or management experience preferred
Previous phone experience, computer experience, and retail experience preferred
English/Spanish bilingual speakers preferred
Benefits
Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option
Company
Nebraska Furniture Mart
Nebraska Furniture Mart is a company which manufactures furniture
1001-5000 employees
H1B Sponsorship
Nebraska Furniture Mart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (30)
2023 (16)
2022 (29)
2021 (16)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Tony Boldt
President and CEO
Doug Hamlin
CFO
Recent News
2025-12-04
Company data provided by crunchbase